Julius Jackson
Tampa
Summary
Dedicated professional with strong communication and problem-solving skills in customer service roles. Experienced in managing customer inquiries and streamlining processes to enhance efficiency.
Overview
19
19
years of professional experience
Work History
Transportation Coordinator
Tampa Electric
Tampa
06.2024 - Current
- Coordinated customer gas scheduling to align pipeline orders with internal system schedules.
- Processed adjustments to customer daily gas volume requests, ensuring accurate system representation.
- Assisted NCTS and ITS customers with gas inquiries, facilitating program enrollment and resolving usage discrepancies.
Customer Engineering Representative
Tampa Electric
Tampa
06.2022 - 06.2024
- Logged service tickets for tree trimming, outages, T-poles, meter poles, new lighting, and brush pick-up to streamline workflow.
- Collected schematics of the new home and delivered them to the Project Manager.
- Supported New Construction customers by facilitating new electric service installations, ensuring timely and accurate setup.
- Collected the Government release to ensure City/County inspections were completed.
- Used GIS to locate poles, lights and meters for new and existing customers.
- Utilized Workpro to create service tickets and follow-up on existing ones.
- Compiled and delivered AutoCAD files to Mapping department in required format to maintain project alignment.
Customer Service Representative
Tampa Electric
Tampa
04.2011 - 03.2022
- Assisted customers with inquiries regarding electric/gas services and resolved billing issues for improved satisfaction.
- Dispatched gas emergency calls to the respective service area.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed account updates and changes in company-specific software to ensure accurate and timely service delivery.
- Collaborated with team members to streamline customer service processes, enhancing overall team efficiency.
Special Utility Worker
Tampa Electric
Tampa
02.2008 - 03.2010
- Operated machinery for utility maintenance and support tasks.
- Cleaned up oil spills to meet EPA standards.
- Read maps and grid maps to maneuver through TECO's territory and locate poles and transformers
Telecommunications apprentice
Tampa Electric
Tampa
01.2007 - 02.2008
- Supported technicians in maintaining communications lines and equipment to ensure reliable service.
- Used grid maps to identify locations for new fiber installation, facilitating efficient project execution.
- Performed safety inspections to verify compliance with industry standards, promoting workplace safety.
Education
Associate of Arts - Mechanical Engineering
Hillsborough Community College
Tampa, FL05.2010
Skills
- Gas scheduling
- Customer inquiries
- Data analysis
- Demand forecasting
- GIS mapping
- Work order management
- Supply chain logistics
Timeline
Transportation Coordinator
Tampa Electric
06.2024 - Current
Customer Engineering Representative
Tampa Electric
06.2022 - 06.2024
Customer Service Representative
Tampa Electric
04.2011 - 03.2022
Special Utility Worker
Tampa Electric
02.2008 - 03.2010
Telecommunications apprentice
Tampa Electric
01.2007 - 02.2008
Associate of Arts - Mechanical Engineering
Hillsborough Community College