Julius T Porter III
Killeen,TX
Summary
Possesses practical knowledge and over 15 years of experience in information technology, tactical radio & satellite communications and military operations. Certified in CompTia A+. Security+ & CCNA. Applies strong organizational and technical skills to support management & peers in accomplishing all duties and goals. Operates with a strong sense of urgency and humility with the ability to thrive in multiple-style of pace settings. Driven military veteran who provides world class customer service, integrity and delivers superior performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Specialist
Department of Defense - 2nd Theatre Signal Brigade
Kaiserslautern, Germany
09.2023 - Current
- Provides technical support for users experiencing hardware or software issues.
- Resolves conflicts between different hardware components or software programs.
- Traines end users on how to use new systems and technologies effectively.
- Ensures compliance with relevant laws or regulations regarding information security.
- Investigates system errors to determine root cause of issue and implement solutions accordingly.
- Develope scripts to automate routine tasks and reduce manual effort.
- Perform troubleshooting to diagnose and resolve complex technical problems.
- Explaine technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Training new support representatives on troubleshooting techniques and company support protocols.
- Managed the configuration and setup of customer accounts and systems.
- Used remote login tools to assist clients with technical and product questions.
IT Support Technician
ActioNet, Inc.
Fort Hood, TX
07.2021 - Current
- Assists customers with instructional support and product troubleshooting.
- Opens service tickets for clients, documenting user information and description of problem.
- Supports customers with password resets and account customization.
- Evaluates local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Determines product deficiencies by reviewing various aspects such as safety, effectiveness and appearance.
- Creates new accounts, resets passwords and configures access to servers and file management software for users.
- Maintains composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supports customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Disassembles computer systems to troubleshoot and resolve hardware issues.
- Delivers local and remote Tier I & II IT support for hardware and software to company personnel.
- Tests performance, functionality and security of network systems, individual workstations and peripheral devices.
- Maintains records, logs and lifecycle documentation of work requests.
- Processes average of 40 local and remote technical support tickets per week.
- Analyzes network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
Tactical Radio Installer
Decisive Point Consulting Group, LLC.
Killeen, TX
11.2019 - 10.2020
- Operate and install military signal support various tactical C4ISR communications systems into HMMWV’s, MRAP’s and other military vehicles.
- Responsible for independently designing, modifying, and constructing electronic and electro-mechanical instrumentation used in performance measurements on test and evaluation projects.
- Responsible for troubleshooting, installation, and maintenance of C4ISR equipment as appropriate for the task.
- Perform installation, operations, test, preventive maintenance, troubleshooting, exercise and test support and maintenance.
- Able to use a spectrum analyzer to perform interference and other performance tests on installed equipment testing using Voltage Standing Wave Ratio (VSWR)
- Plans and performs installation, test, preventive maintenance, troubleshooting, and repair for communications equipment, tactical radio electronics equipment.
General Clerk
Combined Technical Services, LLC.
Fort Hood, TX
01.2019 - 11.2019
- Deploy to various military installations in United States and abroad in support of US Army Operational Test Command (USAOTC)
- Keep data secure and follow proper procedures for uploading and transmitting information
- Document observations alongside required data
- Stay on top of daily workload with speed and efficiency
- Manage data entry, effectively prioritizing assignments and adhering to organizational procedures
- Compiled data from source documents prior to data entry
- Identify, correct and report data entry errors
- Perform a wide range of clerical tasks, including imaging, transcription and verifying work
- Conducted field studies and data collection to support sophisticated analysis, managing multiple projects
Multichannel Transmission Systems Operator & Maintainer
United States Army
CONUS, OCONUS
05.2009 - 02.2017
- Served honorably close to eight years in the United States Army and deployed overseas twice in support of Operation Enduring Freedom receiving several awards including the Afghanistan Campaign Medal, Army Commendation Medal, Army Achievement Medal and more
- Served as a Transmission Systems Operator and Maintainer in two Expeditionary Signal Battalions
- Supervised and helped build the integration of each battalion's tactical network using the WIN-T architecture including the installation, operation and maintenance on over 100 pieces pertaining to the United States Army WIN-T and C4ISR network including command post node (CPN) including experience with help desk, LAN/WAN and Cisco IT infrastructure, satellite tactical terminals (STT), Joint Network Nodes (JNN), communications security (COMSEC) devices, Blue Force Tracker (BFT 1&2) and tropospheric scatter and high capacity line-of-sight (HCLOS) V1/V3 radio/antenna sets
- Setting up, configuration and organization of Cisco IT infrastructure including switches, routers, VOIP systems, QoS, security structures, firewalls and network protocols
- Provided technical assistance and unit level training for automation systems and automated telecommunications systems to include link installation and troubleshooting; assists in the accountability and management of consolidated resources and communications equipment valued in excess of $2,000,000
- Prepared supply requests for platoon level signal support
- Directly responsible for the training, mentoring, safety, health and well-being of five other soldiers
- Cross trained soldiers in other military occupational codes
- Operated and maintained various military vehicles, trailers and power generation equipment for signal missions, logistics and transport
- Logged and filed classified documents, tracked hand receipts and provided office administration duties in military operation command
- Coordinated training schedules and conducted field exercises utilizing military communications systems to provide support to Battle Command Systems and outposts
- Quickly replaced faulty parts, cabling and unit wiring. Retest systems and troubleshoot equipment (routers, switches, PCs, satellite,
- Provided Access Control Point Security
Education
Network Engineer Training Program (A+, Security+, MCA, MCTS, Linux+, Network+) -
Cybertex Institute Of Technology
Killeen, TX08.2021
Multi-Domain Signal Operations - Military Satellite Communications
United States Army Signal Center
Fort Gordon, GA2009
High School Diploma -
Fitzgerald Senior High School
Warren, MI06.2008
Skills
- Active DOD Clearance
- Comptia Security+
- Trouble Ticket Applications
- System Administration (Email, Depositories, Accounts)
- Radio and Satellite Electronics (WIN-T, C4ISR, BFT)
- Microsoft Windows
- Mobile Phone Services
- Active Directory Services
- MECM/SSCM
- Remote Client Support (VM, BOMGAR, MS Remote)
- OS Reimaging
- Printer & Scanner Troubleshooting
- User Accounts
- Cisco networking, routing, switching
- World Class Customer Support
- Administrative & Office Support
- Military operations
- PC Installation, Maintenance & Troubleshooting
- Communication Security (COMSEC) & encryption devices
- Data Collection/Entry
Certification
- Cisco Certified Network Associate (CCNA)
- CompTia A+
- CompTia Security +
Websites
Timeline
IT Specialist
Department of Defense - 2nd Theatre Signal Brigade
09.2023 - Current
IT Support Technician
ActioNet, Inc.
07.2021 - Current
Tactical Radio Installer
Decisive Point Consulting Group, LLC.
11.2019 - 10.2020
General Clerk
Combined Technical Services, LLC.
01.2019 - 11.2019
Multichannel Transmission Systems Operator & Maintainer
United States Army
05.2009 - 02.2017
Network Engineer Training Program (A+, Security+, MCA, MCTS, Linux+, Network+) -
Cybertex Institute Of Technology
Multi-Domain Signal Operations - Military Satellite Communications
United States Army Signal Center
High School Diploma -
Fitzgerald Senior High School
- Cisco Certified Network Associate (CCNA)
- CompTia A+
- CompTia Security +
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