John Pete

• It is my job to identify problems and find solutions for our clients regarding anything from computer management, to network configurations to practice management and imaging software
• Configured hardware, devices, software and networks to set up dental offices throughout the US.
• Patched software and installed new versions to eliminate security problems and protect data.
• Monitored systems in operation and quickly troubleshot errors.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Effectively collaborated with dentists and office managers to find the best solutions for their offices based on their individual needs.
• Responded promptly to incoming sales leads and requests for technical support.
• Used ticketing systems to manage and process support actions and requests.
• Analyzed issues to identify troubleshooting methods needed for quick remediation.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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• Performed troubleshooting to correct computer hardware and software malfunctions.
• Patiently walked individuals through basic troubleshooting tasks.
• Imaged and prepared new computers for integration into company networks and systems.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Tested and installed motherboards, processors and graphics cards on desktops and laptops for University staff.

• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new and potential customers.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Maintained records related to sales, returns and inventory availability.

• Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
• Decommissioned unwanted consumer devices, safeguarding remaining data through reliable destruction methods.
• Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
• Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
• Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
• Erased user data, debugged application issues and refurbished devices for resale.
• Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained regular and consistent attendance and punctuality.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Prioritized drink requests while managing interruptions.