Ricardo Cruz
IT Specialist
San Antonio,TX
Summary
Dynamic IT System Specialist with 4+ years of experience in the U.S. Air Force, excelling in secure and efficient IT solutions for mission-critical operations. Proven expertise in Active Directory, Group Policy, and security compliance, managing 1,000+ user accounts across diverse networks. Adept at troubleshooting complex systems under tight deadlines, driving operational improvements, and enhancing security posture. Bilingual in Spanish and English, fostering collaboration in diverse teams. Eager to bring leadership and technical expertise to a challenging role in System Administration or Cybersecurity, delivering innovative and scalable IT solutions.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
IT Specialist
U.S. Air Force
San Antonio, TX
09.2020 - Current
- Coordinated the upgrade and maintenance of 78 critical IT assets, addressing 2,400 vulnerabilities to strengthen security posture. Partnered with teams to prioritize updates, enhancing cybersecurity operations and enabling informed strategic decisions.
- Directed a team of four to migrate 692 systems to a new network within a one-month deadline. Strategically reused 200 assets, ensuring seamless user access post-migration and saving $120,000 in costs.
- Led a team of five to resolve 23 critical IT tickets, repairing 53 devices across four offices and fortifying 12 critical systems. Improved IT infrastructure, supported key programs, and enhanced operational security and efficiency
IT Services Support Specialist
U.S. Air Force
San Antonio, TX
05.2023 - 10.2023
- Provided 24/7 technical support for a large-scale operation, ensuring system uptime and quickly resolving complex issues. Used Remedy and email to track requests and collaborated with cross-functional teams for timely issue resolution.
- Played a key role in the incident response team by being first line of contact, effectively resolving incidents to minimize impact and maintain critical operations in high-pressure environments.
- Administered a multi-tenant identity platform, overseeing 7,900 user accounts across 55 organizations via Active Directory. Managed permissions and enforced access controls to ensure security, seamless access, and system integrity.
Education
A.A. - Information System Technology
Community College of The Air Force
Skills
Remedy
ServiceNow
Remote Desktop
IT troubleshooting
Application installations
Network administration
undefinedCertification
CompTia, Sec+, Net+, A+
Timeline
IT Services Support Specialist
U.S. Air Force
05.2023 - 10.2023
IT Specialist
U.S. Air Force
09.2020 - Current
A.A. - Information System Technology
Community College of The Air Force
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