Julius Scearce
Richmond ,Ky
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Valet Supervisor
Xpress Parking
Lexington, KY
06.2023 - 06.2024
- Communicated effectively with customers regarding their vehicles, parking fees.
- Provided training to new employees on company policies, procedures, and job duties.
- Developed strategies for improving efficiency within the department.
- Investigated incidents involving damage or theft of property or vehicles.
- Monitored the performance of team members to ensure quality service was provided to customers.
- Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
- Tracked financial transactions related to parking fees collected from customers..
- Resolved customer complaints in a professional and courteous manner.
- Managed VIP arrivals and departures with smooth and professional approach.
- Answered questions about valet service, directions and local attractions.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Cashier
Porterhouse Barbecue
Lexington, KY
05.2022 - 06.2023
- Balanced cash drawers at the beginning and end of shifts.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Maintained a clean work area by wiping down counters, and sweeping floors.
- Kept records of transactions made during the shift on daily sales report log sheets.
- Greeted customers, answered questions, and provided general information regarding menu items.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Counted and balanced cashier drawers.
- Greeted customers promptly and responded to questions.
Sales Associate
Dicks Sporing Goods
Lexington, KY
07.2020 - 07.2021
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
Court Monitor
Adrenaline Trampoline Park
Lexington, KY
10.2019 - 06.2020
- Ensured safety of all trampoline users by enforcing rules and regulations.
- Performed administrative tasks associated with managing a safe and efficient operation of the facility's trampolines.
- Organized events for groups using the facility's trampoline area.
- Monitored jumpers to prevent unsafe behavior, such as double bouncing or flipping.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Education
Bachelor of Science - Sports Management
Eastern Kentucky University
Richmond, KY05-2025
Associate of Science - General Studies
Motlow State Community College
Tullahoma, TN05-2023
Some College (No Degree) - General Studies
Rend Lake College
Ina, ILSkills
- Delegation and Supervision
- Incident Reporting
- Decision-making capabilities
- Emergency Preparedness
- Goal-Oriented
- Written and oral communication skills
- Store Opening and Closing
- Problem-solving skills
- Staff Training and Development
- Customer Service
- Time Management
- Cash Handling
- Physical Fitness
- Networking
Languages
Spanish
Limited
Accomplishments
- Atlantic Sun Conference Honor Roll
- All region all-tournament honors
Certification
- Graduated Biomedical Sciences program lab certified in 2021
Timeline
Valet Supervisor
Xpress Parking
06.2023 - 06.2024
Cashier
Porterhouse Barbecue
05.2022 - 06.2023
Sales Associate
Dicks Sporing Goods
07.2020 - 07.2021
Court Monitor
Adrenaline Trampoline Park
10.2019 - 06.2020
Bachelor of Science - Sports Management
Eastern Kentucky University
Associate of Science - General Studies
Motlow State Community College
Some College (No Degree) - General Studies
Rend Lake College