Zachary Molinar
Austin,TX
Summary
Professional with strong background in hospitality management and proven track record of ensuring seamless guest experiences. Skilled in team leadership, adept at coordinating staff, and excelling in high-pressure environments. Known for proactive approach and ability to adapt to changing needs, consistently delivering exceptional service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Valet Supervisor
Parking Management Company
10.2022 - Current
- Supervise daily valet operations, ensuring efficient vehicle handling and customer service excellence.
- Train and mentor new valet staff, enhancing team performance and service quality.
- Implemented process improvements that streamlined vehicle retrieval times and increased customer satisfaction.
- Coordinated with maintenance teams to ensure fleet vehicles remained in optimal condition for service.
- Ensure hospitality is upheld to Marriot standards, helping hotel guests have the best stay possible at the W Hotel.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Resolved guest inquiries, providing exceptional service while upholding company standards.
- Conducted regular performance evaluations for continuous improvement of valet operations and staff development.
- Collaborated with other departments to create a seamless guest experience from arrival to departure.
- Helped guests unload and load luggage.
- Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Resolved customer complaints through calm, constructive communication.
- Built positive customer rapport for courteous, friendly and professional service.
- Answered guest's questions about property amenities and services.
Warehouse Associate
Amazon
07.2017 - 01.2023
- Trained new associates on operational procedures, safety protocols, and equipment usage.
- Monitored quality control standards during packaging operations to uphold company guidelines.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as [60] pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Maintained cleanliness and organization within work areas to comply with safety regulations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Cashier Manager
Jacob's Liqour
10.2018 - 05.2020
- Supervised daily operations of checkout stations, ensuring efficient customer transactions.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
Car Detailer
Alderson Motors
10.2016 - 07.2017
- Performed thorough interior and exterior cleaning, enhancing vehicle presentation and customer satisfaction.
- Applied advanced detailing techniques and products to achieve high-quality finishes on vehicles.
- Conducted inspections to identify areas needing attention, ensuring all vehicles met quality standards.
- Streamlined workflow processes, improving efficiency in vehicle turnaround time.
- Developed relationships with clients to understand specific detailing needs, enhancing service personalization.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Provided exceptional customer service and addressed customer inquiries.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained clean, tidy and safe work environment.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Education
High School Diploma -
Odessa High School
Odessa, TX2014
Skills
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Delegation and supervision
- Professional appearance
- Policy enforcement
- Decision-making capacity
- Customer service
- Friendly and outgoing
- Customer service excellence
- Verbal and written communication
- Valid Driver's license
- Guest flow management
- Problem-solving abilities
- Professionalism
- Interpersonal skills
- Equipment operation
- Team coordination
Accomplishments
Outside of my work performance, I work as a skateboard videographer and video editor. My work spans from 2020, but more recently I've collaborated with the local skateboard shop No Comply, located here in Austin, TX. Contributing to the making of the videos, "Its All Downhill From Here" (2023), "Seven Minutes In Heaven" (2024) and "That's Not A Spot" (2025)
Two of the videos were sponsored by Converse, whom compensated myself and the riders, as well as giving us boxes of shoes. My work has been featured in Skate Jawn Magazine digitally, and has premiered at multiple venues locally. My most recent personal project is "Dog Days" (2025)
I hope to continue highlighting the growing and evolving scene of skateboarders in Austin, fostering community and being able to give opportunity to skateboarders through self expression, creativity and art.
Languages
English
Full Professional
Timeline
Valet Supervisor
Parking Management Company
10.2022 - Current
Cashier Manager
Jacob's Liqour
10.2018 - 05.2020
Warehouse Associate
Amazon
07.2017 - 01.2023
Car Detailer
Alderson Motors
10.2016 - 07.2017
High School Diploma -
Odessa High School