Jacob Fenster
Zion Crossroads,Virginia
Summary
Dynamic leader and problem-solver with extensive experience as a Valet Supervisor at Parking Management Company and a Customer Service Representative at Boxwood Estate Winery. Excelled in staff training and development, and customer service excellence, enhancing guest satisfaction and operational efficiency. Skilled in vehicle safety and customer communication, consistently achieving and surpassing performance objectives.
Overview
5
5
years of professional experience
Work History
Valet Supervisor
Parking Management Company
07.2023 - Current
- Answered guest's questions about property amenities and services.
- Helped guests unload and load luggage.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Resolved customer complaints through calm, constructive communication.
- Built positive customer rapport for courteous, friendly and professional service.
- Provided punctual, polite valet services to uphold professional standards.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Customer Service Representative
Boxwood Estate Winery
09.2019 - Current
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Charles J. Colgan Sr. High School
Manassas06-2023
Skills
- Professional appearance
- Multitasking proficiency
- Guest flow management
- Customer service and support
- Multitasking and organization
- Guest assistance
- Problem-solving
- Punctual and reliable
- Baggage transport
- Loading and unloading
- Attention to detail
- Customer communication
Timeline
Valet Supervisor
Parking Management Company
07.2023 - Current
Customer Service Representative
Boxwood Estate Winery
09.2019 - Current
High School Diploma -
Charles J. Colgan Sr. High School
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