Julius Talker
Salt Lake City,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience in the billing and administration industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Customer Service Hotel Rep
Intercontinental Hotel Group
- Sold room reservations and made changes to existing reservations in a knowledgeable and timely manner
- Processed all guest reservations and obtained all necessary information accurately
- Provided guests with the requested information concerning the facilities and location.
Customer Service Representative
R1 Rcm
05.2022 - 12.2023
- Greeted and interacted with patients to provide information, answer questions and assist Medical Staff with Patient Information.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Obtained payments from patients and scanned identification and insurance cards.
Billing Customer Service Rep
United Parcel Service
03.2014 - 06.2021
- Billing Certified Provided Customers with quotes, answered queries, and relayed necessary information in regards to Customer Concerns with Billing Issues
- Process adjustments, Payments, and Issue Refunds
- Displayed strong telephone etiqueĴe, effectively handling difficult calls
- Answered questions and informed customers of current sales and promotions
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Kept detailed records of customer accounts, including actions taken, issues resolved updated information
- Provided excellent services for customers by following up on issues and made sure they were resolved
- Upheld privacy and security requirements established by UPS regulations.
Education
High School Diploma in College Prep -
Red Mesa High School
Bachelor of Science -
Virginia Commonwealth University
Richmond, VA2002
Associate of Science -
College of Eastern Utah
Blanding Utah05.1999
Skills
- High-energy attitude
- Technologically savvy
- Business development understanding
- Shipping and receiving understanding
- Call Center Operations
- Office equipment proficiency
- Inbound and Outbound Calling
- Conflict mediation
Timeline
Customer Service Representative
R1 Rcm
05.2022 - 12.2023
Billing Customer Service Rep
United Parcel Service
03.2014 - 06.2021
Customer Service Hotel Rep
Intercontinental Hotel Group
High School Diploma in College Prep -
Red Mesa High School
Bachelor of Science -
Virginia Commonwealth University
Associate of Science -
College of Eastern Utah
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