Juliza Soto
Dallas,US
Summary
Dedicated healthcare support professional eager to leverage skills and education to enhance organizational success. Committed to improving patient experiences and optimizing administrative processes, with a proven track record in managing patient interactions and collaborating effectively with medical staff. Recognized for adaptability and strong teamwork abilities, complemented by expertise in patient scheduling and records management. Seeking an opportunity to contribute to a dynamic team while achieving shared goals in a healthcare setting.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jenny's Auto Sales
07.2019 - Current
- Title Transfers
- Sales reports
- Excel
- Answer Calls and Schedule appointments
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Provided detailed product information to assist customers in making informed purchasing decisions.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Facilitated bilingual communication between customers and technical support teams to resolve inquiries efficiently.
Patient Care Technician
Davita Dialysis Center
01.2021 - 12.2023
- Take note of any changes in Heart Rate
- Give medications
- Maintained equipment cleanliness and functionality, supporting uninterrupted treatment processes.
- Administered dialysis treatments to patients, ensuring adherence to safety protocols and care standards.
- Monitored vital signs and patient responses during procedures, promptly addressing any complications.
- Performed routine quality control and safety checks on all equipment.
Education
High School -
H. Grady Spruce High School
Dallas, TX01.2019
Associate of Arts - Graphic Design
Dallas College Eastfield Campus
Mesquite, TX01.2019
Skills
- Business Cards
- Word
- Excel
- Customer service
- Computer proficiency
- Microsoft Excel
- Scheduling
- Bilingual
- Top 10% in class
- National Honors Society
Timeline
Patient Care Technician
Davita Dialysis Center
01.2021 - 12.2023
Customer Service Representative
Jenny's Auto Sales
07.2019 - Current
High School -
H. Grady Spruce High School
Associate of Arts - Graphic Design
Dallas College Eastfield Campus