Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
GEICO
Richardson, US
06.2024 - Current
Licensed professional insurance agent assisting policy holders with answering billing questions, making policy changes, and providing recommendations
Asked probing questions to determine service needs and accurately input information into electronic systems.
Service Appointment Coordinator
AutoNation
Irving, US
01.2023 - 05.2024
Executed excellent customer service for AutoNation Service Department by delivering a peerless customer service experience answering incoming calls prompt, providing professional matter addressing inquiries or scheduling appointments efficiently and effectively
Recall Specialist
AppleOne
Euless, US
08.2021 - 11.2022
Created detailed reports summarizing all aspects of multiple affected recalled products
Participant Service Representative
RA Outdoors Aspira
Dallas, US
01.2019 - 07.2021
Provided account balance and analyze financial information to determine eligibility for certain benefits or programs available for government employees and service member
Retention Specialist
IQor
Richardson, US
09.2017 - 02.2018
Retention and billing specialist
Developed aggressive retention strategies based on customer feedback
Negotiated with customers to keep phone service contracts active