Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

DE'ANDREA GOODSON

Dallas

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

GEICO
Richardson
06.2024 - 05.2025
  • Licensed professional insurance agent assisting policy holders with answering billing questions, making policy changes, and providing recommendations
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Service Appointment Coordinator

AutoNation
Irving
01.2023 - 05.2024
  • Executed excellent customer service for AutoNation Service Department by delivering a peerless customer service experience answering incoming calls prompt, providing professional matter addressing inquiries or scheduling appointments efficiently and effectively

Recall Specialist

AppleOne
Euless
08.2021 - 11.2022
  • Created detailed reports summarizing all aspects of multiple affected recalled products

Participant Service Representative

RA Outdoors Aspira
Dallas
01.2019 - 07.2021
  • Provided account balance and analyze financial information to determine eligibility for certain benefits or programs available for government employees and service member

Retention Specialist

IQor
Richardson
09.2017 - 02.2018
  • Retention and billing specialist
  • Developed aggressive retention strategies based on customer feedback
  • Negotiated with customers to keep phone service contracts active

Education

High School Diploma -

David W Carter High School
Dallas, TX
05.2016

Skills

  • Scheduling Coordinator
  • Inbound Sales
  • Outbound Sales
  • Complaint resolution
  • Retention Specialist
  • Business Care Representative
  • Customer service

Certification

Property & Casualty License, 11/01/24, 11/30/26

Personal Information

Willing To Relocate: Anywhere

Timeline

Customer Service Representative

GEICO
06.2024 - 05.2025

Service Appointment Coordinator

AutoNation
01.2023 - 05.2024

Recall Specialist

AppleOne
08.2021 - 11.2022

Participant Service Representative

RA Outdoors Aspira
01.2019 - 07.2021

Retention Specialist

IQor
09.2017 - 02.2018

High School Diploma -

David W Carter High School
DE'ANDREA GOODSON