Stephanie Aguinaga
Dallas,TX
Summary
Optimize my qualified bilingual skills as a dedicated employee providing excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Children's Health
07.2024 - Current
- Utilizing AIDET
- Complying by HIPAA Regulations
- Containing clean and safe environment
- Updating Demographics/Guarantors
- Collecting Copays
- Daily Communication with staff
- EPIC Knowledge
- Provide financial assistance to families
- Support registration during peak times, ensuring rapid patient processing.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Ambulatory Service Representative
Children's Health
10.2022 - 07.2024
- Utilizing AIDET
- Complying by HIPAA regulations
- Knowledge of the EPIC System/Book It Scheduling
- Scheduling/Rescheduling into a beneficial time for patient/team
- Containing a clean & safe environment
- Checking In/Out patients
- Constantly updating/checking patient's demographics & guarantor accounts
- Answering calls/directing calls to appropriate personnel.
- Documenting consents, insurance, photo identification
- Verify insurance
- Responded to inquiries by directing calls to appropriate personnel.
- Daily communication with medical staff
- Delivered support to medical staff in completion of patient paperwork
Patient Access Representative
Scottish Rite For Children
02.2021 - 09.2022
- Utilizing AIDET
- Complying by HIPAA regulations
- Knowledge of the EPIC System
- Scheduling/Rescheduling into a beneficial time for patient/team
- Containing a clean & safe environment
- Checking In/Out patients
- Constantly updating/checking patient's demographics
- Documenting consents, insurance, photo identification
- Daily communication with medical staff
Concierge
Children's Health
04.2018 - 06.2021
- Greet everyone coming into the hospital
- Knowledge of the EPIC system
- Directing visitors to their correct destination
- Maintain a clean and safe environment
- Creating security badges for patient safety
- Verifying patient information when checking in
- Asking Infectious Control Screening Questions to every visitor and patient coming in
- Complying by HIPAA regulations
- Utilizing AIDET (Acknowledge, Introduce, Duration, Explanation, Thanks)
- Be caring and understanding while interpreting in English and Spanish
Teacher Assistant
Park Cities Day School
10.2017 - 04.2018
- Being patient with the students as I try to provide the best teaching skills
- Maintain an upbeat and caring personality with students and parents
- Keeping a nice and organized working area
- Maintain a nice clean and safe environment
Receptionist
Emmanuel Dental P.A
07.2017 - 09.2017
- Provide excellent customer care while documenting pertinent customer information.
- Be caring and understanding while interpreting in English and Spanish
- Maintain accurate information when calling to verify appointments Scheduling patients into a beneficial time for them.
- Keeping the schedule nicely organized and productive.
- Scheduling patients into a beneficial time for them.
- Knowledge of Dentrix scheduling
Receptionist
Billi Bonze Bathhouse & Boutique
12.2015 - 06.2017
- Provide excellent customer service
- Scheduling costumers into a beneficial time for them
- Calling costumers to verify appointments
- Collected payments
- Assured that inventory was fully stocked
- Provided a safe and clean environment for staff and customers
Education
High School Diploma -
Sunset High School
2015
Skills
- Strong organizational skills
- Adaptive team player
- Active listening skills
- Excellent computer skills
- Ability to adapt quickly in new situations
- Energetic work attitude
- Customer service expert
- Scheduling coordinator
- Organizing payments
- Qualified bilingual
Certification
CPR & First Aid Certified
Timeline
Patient Access Representative
Children's Health
07.2024 - Current
Ambulatory Service Representative
Children's Health
10.2022 - 07.2024
Patient Access Representative
Scottish Rite For Children
02.2021 - 09.2022
Concierge
Children's Health
04.2018 - 06.2021
Teacher Assistant
Park Cities Day School
10.2017 - 04.2018
Receptionist
Emmanuel Dental P.A
07.2017 - 09.2017
Receptionist
Billi Bonze Bathhouse & Boutique
12.2015 - 06.2017
High School Diploma -
Sunset High School
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