Anthony Razo
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Plumbing and HVAC industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pepco Sales & Marketing
09.2019 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Warehouse Associate
Pepco Sales & Marketing
08.2018 - 09.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX05.2008
Skills
- Retail Sales Customer Service
- Account Management
- Customer Relations
- Business Development Understanding
- Inventory Organization
- Forklift Operation
- Shipping and Receiving
- Investigating Discrepancies
- Enter Data
- Purchasing Orders and Requisition
Timeline
Customer Service Representative
Pepco Sales & Marketing
09.2019 - 08.2023
Warehouse Associate
Pepco Sales & Marketing
08.2018 - 09.2019
High School Diploma -
Thomas Jefferson High School
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