Julizma Aguilera
Del Rio,TX
Summary
Dynamic receptionist with proven expertise at Frontera Pediatrics, enhancing clinic operations through exceptional customer service and front desk management. Leveraged organization skills and multi-line telephone proficiency to streamline patient interactions, achieving a 20% increase in appointment efficiency. Adept at payment processing and data entry, ensuring accurate records and seamless transactions.
Overview
11
11
years of professional experience
Work History
Receptionist
Frontera Pediatrics
Del Rio, TX
12.2024 - Current
- Greeted patients and families, ensuring a welcoming atmosphere in the clinic.
- Managed phone inquiries and scheduled appointments efficiently using electronic health record systems.
- Verified patient information and insurance details to ensure accurate processing of visits.
- Assisted with patient check-in and check-out processes, improving overall flow of operations.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Operated multi-line telephone system to answer and direct high volume of calls.
Customer Advocate
Speedy Cash
Del Rio, TX
11.2017 - 12.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in understanding product offerings, enhancing overall satisfaction.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Money Handling
- Money Gram Transfers
- Collaborated with team members to streamline processes, improving response times.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
Customer Service Representative
Walmart
Del Rio, TX
11.2014 - 11.2017
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in managing inventory levels to ensure product availability for customers.
- Learned and utilized point-of-sale systems to process transactions accurately.
- Provided support to team members, fostering a collaborative work environment.
- Implemented best practices for handling returns and exchanges, streamlining processes for efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Money handling
- Money Gram Transfers
Education
High School Diploma -
Premier Charter School of Del Rio Texas
Del Rio, TXSkills
- Organization skills
- Time management
- Data entry
- Basic math
- Payment processing
- Customer service
- Front desk operations
- Multi-line telephone skills
- Money Handling
Languages
Spanish
English
Timeline
Receptionist
Frontera Pediatrics
12.2024 - Current
Customer Advocate
Speedy Cash
11.2017 - 12.2024
Customer Service Representative
Walmart
11.2014 - 11.2017
High School Diploma -
Premier Charter School of Del Rio Texas