Jullian Torres
Kent
Summary
Customer service and sales expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive experience. Personable and professional under pressure with motivated, energetic nature.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Red Robin
Kent
05.2013 - Current
- Communicated with kitchen to maintain quality service for the guests
- Maintained full knowledge of bar and menu items and made recommendations
- Handled customer concerns and issues with effective decision making
Lead Budtender
Evergreen
Renton
02.2022 - 08.2023
- Provided recommendations on various strains based on customers' desired effects or medical conditions.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Adhered to company safety protocols at all times while handling cash, credit cards, and other payment methods from customers.
Bartender
Anthony Homport
04.2021 - 12.2022
- Fine dining experience
- 98% customer service satisfaction rate
- Memorize an average of 10 specials a night
Retail worker
Greenside Recreational- glass
Des Moines
01.2019 - 12.2019
- Customer Service
- Stocking/Inventory Control
- Promote products for increase in sales
- Manage and maintain customer database
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Education
Bachelor of Science - Radiology
Highline College
Des Moines, WAAssociates of Science - Chemical Engineering
Modesto Jr. College
Modesto, CASkills
- Strong Organizational Skills
- Suggestive Selling
- Cocktail List Development
- Food Preparation
- Basic Accounting
- Urgency in the Work Environment
- Excellent Communication Skills
- Anticipating Guest Needs
Relevant Experience
- Recognized for outstanding customer service by management and coworkers alike
- Increase of positive online reviews for our establishment through customer surveys
- Consistently receive positive customer feedback
Timeline
Lead Budtender
Evergreen
02.2022 - 08.2023
Bartender
Anthony Homport
04.2021 - 12.2022
Retail worker
Greenside Recreational- glass
01.2019 - 12.2019
Server/Bartender
Red Robin
05.2013 - Current
Bachelor of Science - Radiology
Highline College
Associates of Science - Chemical Engineering
Modesto Jr. College