Jullyn Roman
Hartford,CT
Summary
Dynamic professional with extensive experience at Better Quality Management, excelling in office administration and customer service. Proven ability to enhance workflow efficiency and maintain organized filing systems. Skilled in appointment scheduling and document preparation, fostering effective communication and collaboration across teams. Committed to delivering exceptional support and promoting a positive organizational image.
Overview
2026
2026
years of professional experience
Work History
Secretary
Better Quality Management
51 Vine St
2020 - 07.2025
- Managed scheduling and appointment coordination for executives, enhancing time management efficiency.
- Maintained organized filing systems, ensuring easy access to critical documents and records.
- Assisted in preparing reports and presentations, streamlining communication across departments.
- Handled incoming correspondence, prioritizing urgent matters for prompt resolution.
- Developed office procedures, increasing workflow efficiency and overall productivity.
- Trained new staff on administrative processes, fostering a collaborative work environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Factory Worker
Amazon
Windsor
10.2024 - 01.2025
- Operated material handling equipment to ensure efficient product flow.
- Trained new employees on safety protocols and operational procedures.
- Conducted quality inspections to maintain high standards of production accuracy.
- Collaborated with team members to optimize workflow and reduce downtime.
- Implemented process improvements that enhanced efficiency in daily operations.
- Maintained inventory accuracy through diligent tracking and reporting practices.
- Assisted in troubleshooting equipment issues, minimizing disruptions to production schedules.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Operated various types of machinery, including conveyors and packaging equipment, contributing to efficient workflow.
- Increased production efficiency by optimizing assembly line processes and implementing time-saving techniques.
PCA
Musing Services Inc
East Hartford, CT
01.2018 - 2020
- Provided compassionate personal care services to clients, enhancing quality of life and daily functioning.
- Assisted clients with activities of daily living, promoting independence and dignity in personal care routines.
- Collaborated with healthcare professionals to develop personalized care plans aligned with client needs.
- Trained and mentored junior staff on best practices in patient care and safety protocols.
- Implemented effective communication strategies to ensure client satisfaction and address concerns promptly.
- Monitored client health indicators, reporting changes to appropriate medical personnel for timely interventions.
- Advocated for clients' needs and preferences, fostering strong relationships built on trust and respect.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
Education
High School Diploma - Adult Diploma Program
Urban League
Hartford, CT06.2008
Skills
Customer service
Verbal and written communication
Office administration
Organization
Keyboarding skills
Appointment scheduling
File management
Document preparation
Sales support
Multi-line phone systems
Supply restocking
Supply ordering
Report writing
Mail distribution
Appointment coordination
Record preparation
Languages
Spanish
Professional Working
German
Elementary
Arabic
Elementary
Polish
Elementary
Timeline
Factory Worker
Amazon
10.2024 - 01.2025
PCA
Musing Services Inc
01.2018 - 2020
Secretary
Better Quality Management
2020 - 07.2025
High School Diploma - Adult Diploma Program
Urban League