Julxhina Cepa
Reston,VA
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Virginia Heart
Vienna, VA
07.2025 - Current
- Manage patient scheduling and appointment coordination to enhance operational efficiency.
- Provide exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Maintain accurate patient records using electronic health record systems to ensure data integrity.
- Collaborate with healthcare providers to streamline communication and improve patient care processes.
- Participate in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Use Epic to schedule appointments.
- Support new Patient Service Representatives orientation process by sharing expertise on office procedures.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork.
Personal Shopper
Harris Teeter
Lansdowne, Virginia
12.2024 - 06.2025
- Respond to customer inquiries, provide updates on order status, and address any concern
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise.
- Curated personalized shopping experiences based on customer preferences and needs.
- Developed strong relationships with clients to enhance loyalty and repeat business.
Seasonal Retail Sales Associate
Macy’s
Dulles, Virginia
12.2024 - 02.2025
- Use the clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
- Use point of sale technology and applications, including handheld equipment, to assist in selling and fulfilling of customer orders.
- Engage and interact with customers during their in-store or online journey to acquire and grow client relationships by leveraging elevated outreach tools including My Client and company social media assets.
Radiology Technologist Intern
Medicare Diagnostic Clinic
Elbasan, Albania
11.2023 - 05.2024
- Prepare and position patient and select exposure factors accurately
- Implement radiation protection and safety standards
- Position patient and select anatomic and technical parameters accurately
- Communicate and explain clearly the procedure with the patient
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
Senior Human Resources Recruiter
Teleperformance
Tirane, Albania
01.2020 - 04.2023
- Discussing and establishing qualification requirements and terms and conditions of employment with managers
- Formulating detailed job descriptions and posting them
- Conducting phone calls or meetings to create a shortlist of qualified candidates
- Interviewing candidates on the shortlist and maintaining a database
- Using web-based technology and social media to analyze hiring trends, post job vacancies, and following up with candidates during the hiring process
- Producing reports on hiring plans and strategies
- Measuring the results of candidate interviews and job placements using hiring metrics software
Customer Service Representative
Teleperformance
Tirana, Albania
05.2019 - 01.2020
- Identifying and assess customers’ needs to achieve satisfaction
- Providing accurate, valid and complete information by using the right methods/tools
- Meeting personal/customer service team sales targets and call handling quotas
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Following communication procedures, guidelines and policies.
Real Estate Agent and Social Media
BASHA Real Estate
Elbasan, Albania
04.2013 - 08.2017
- Generating client leads to buy, sell, and rent a property
- Managing real estate social media
- Showing properties to potential buyers and renters
- Facilitating negotiations between buyers and sellers
Education
Bachelor's Degree - Radiology Technologist
Faculty of Technical Medical Sciences
Elbasan, Albania01.2017
Master's Degree - Radiology Technologist
Faculty of Technical Medical Sciences
Tirana, Albania01.2018
Skills
- Customer Service
- Organizational Skills
- Time Management
- Problem-Solving
- Adaptability
- Flexibility
- Computer Literacy
- Epic software
- Patient education
- Healthcare industry
- Medical terminology
Languages
Spanish
Greek
German
Timeline
Patient Service Representative
Virginia Heart
07.2025 - Current
Personal Shopper
Harris Teeter
12.2024 - 06.2025
Seasonal Retail Sales Associate
Macy’s
12.2024 - 02.2025
Radiology Technologist Intern
Medicare Diagnostic Clinic
11.2023 - 05.2024
Senior Human Resources Recruiter
Teleperformance
01.2020 - 04.2023
Customer Service Representative
Teleperformance
05.2019 - 01.2020
Real Estate Agent and Social Media
BASHA Real Estate
04.2013 - 08.2017
Master's Degree - Radiology Technologist
Faculty of Technical Medical Sciences
Bachelor's Degree - Radiology Technologist
Faculty of Technical Medical Sciences