JULYANA PAGAN
San Diego,CA
Summary
Receptionist with 5+ years of experience in healthcare and customer service. Skilled in patient scheduling, insurance verification, EMR management, and front-desk operations. Recognized for strong communication skills, multitasking, and providing compassionate, efficient support in medical office settings.
Overview
8
8
years of professional experience
Work History
Receptionist
Chesen Laser Eye / Vision Innovation Centers
West Reading, PA
01.2025 - Current
- Greet and check in patients for LASIK procedures, routine eye exams, emergencies, and follow-ups.
- Schedule and coordinate patient appointments while ensuring smooth clinic flow.
- Verify insurance eligibility and coverage for medical and vision services.
- Manage patient records using NextGen EMR, including creating new charts and updating information.
- Answer incoming calls and address patient inquiries with professionalism and accuracy.
- Communicate with ophthalmologists and technicians regarding patient care and treatment needs.
- Verify and process prescriptions before sending to pharmacies.
- Train and cross-train new front desk staff to ensure consistent office operations.
Lead Receptionist
Acadia Healthcare / Fashion Valley Comprehensive Treatment Center
San Diego, CA
12.2020 - 09.2024
- Provide administrative support to treatment team at a Medication Assisted Treatment program.
- Answer incoming calls and provide information/education regarding treatment options.
- Conduct initial screening and eligibility for potential intakes, transfers, and individuals that are guest dosing.
- Responsible for preparing patient EMR for admission in Methasoft system.
- Check-in patients for daily medication requirements and scheduled counseling appointments.
- Provide cross-training to all staff members for day-to-day functions and operations.
- Review and process Medi-Cal status for admission and ongoing treatment.
- SanWITS certified/trained; input billing episodes, discharges and yearly annuals.
- Process cash, credit card and copay payments on a daily basis and ensure each patient’s balance is up to date.
- Complete transfer process internally and externally; gather information related to admissions date, medical records, take homes, and discharges.
- Assist with collection of drug screen analysis for intake and current patients.
- Provide coordination related to scheduling for counselors and case managers.
Server / Front of the House
Unidine Corporation / Elm Terrace Gardens
Lansdale, PA
10.2018 - 10.2020
- Communicated with nursing staff regarding resident dietary needs including restrictions, allergies, changes, and resident requests.
- Prepared fresh food and ingredients for scheduled breakfast and salad bars on a daily basis.
- Expedited and served food orders to residents in the dining room, café, and room service.
- Restocked dishes, utensils, condiments, to-go containers, airscreeen fridge with beverages, side dishes and desserts and ice cream machine.
- Washed the dishes and utensils before, during and after each scheduled meal time.
- Answered incoming calls from residents for room service and for reservations for the dining room to accommodate residents during COVID-19 regulations.
- Labeled and dated food items after each use and to prepare for the following meal time.
- Assisted with special events including assembling and dismantling food displays and serving residents as needed.
- Maintained and cleaned dining room and café daily and reset tables for next scheduled meal time.
- Operated register to complete transactions and food orders for residents and staff.
Education
High School Diploma - undefined
North Penn High School
Lansdale, PA01.2019
Skills
- Patient Scheduling & Care Coordination
- Insurance Verification & Billing
- Customer Service & Communication
- Data Entry & Record Management
- Staff Training & Cross-Training
- Multitasking & Time Management
Timeline
Receptionist
Chesen Laser Eye / Vision Innovation Centers
01.2025 - Current
Lead Receptionist
Acadia Healthcare / Fashion Valley Comprehensive Treatment Center
12.2020 - 09.2024
Server / Front of the House
Unidine Corporation / Elm Terrace Gardens
10.2018 - 10.2020
High School Diploma - undefined
North Penn High School