July Zulema Ponce De Leon
Modesto,CA
Summary
Dynamic leader with proven expertise in staff management and inventory control honed at Damian's Mexican Restaurant. Excelled in elevating customer satisfaction and streamlining operations, significantly enhancing the dining experience. Skilled in POS system operation and fostering a team-oriented environment, adept at driving efficiency and maintaining high standards of service and cleanliness.
Experienced with maintaining accurate records and handling various tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties.
Overview
21
21
years of professional experience
Work History
Restaurant Manager
Damian's Mexican Restaurant
02.2004 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
High School Diploma -
Colegio De Bachilleres Plantel Pedernales
Pedernales, Michoacan, MX02-1996
Skills
- Inventory control and record keeping
- Customer support
- Staff management
- Point of sale (POS) system operation
- Paperwork processing
- Telephone reception
- Client services
- Prioritization
- Mail processing
- Cash management
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Damian's Mexican Restaurant
02.2004 - Current
High School Diploma -
Colegio De Bachilleres Plantel Pedernales
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