Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Davila

Zapata,TX

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

7
7
years of professional experience

Work History

Restaurant Manager

Casa Garcia's Mexican Restaurant
01.2023 - 07.2024
  • Oversaw daily restaurant operations, ensuring high standards of service and efficiency.
  • Led staff training programs, enhancing team skills and performance consistency.
  • Implemented cost control measures, optimizing inventory management and reducing waste.
  • Developed and maintained positive relationships with suppliers to ensure quality ingredients.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.

Customer Service Representative

Ramirez Insurance
08.2017 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved complex customer issues through effective communication and problem-solving techniques.
  • Managed customer inquiries, providing accurate information regarding insurance policies and claims processes.

Census Field Assistant Supervisor

US Census Bureau
08.2019 - 10.2020
  • Revised work practices to improve efficiency, boost quality and meet production goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Front Desk Clerk

Sure Stay By Best Western
02.2020 - 07.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Education

Bachelor of Science - Early Childhood Education

Texas A&M International University
Laredo, TX
03.2023

High School Diploma -

Zapata High School
Zapata, TX
05.2004

Skills

  • Customer engagement
  • Staff management
  • Inventory control and record keeping
  • Team management
  • Operations management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Problem-solving
  • Safe food handling

Timeline

Restaurant Manager

Casa Garcia's Mexican Restaurant
01.2023 - 07.2024

Front Desk Clerk

Sure Stay By Best Western
02.2020 - 07.2020

Census Field Assistant Supervisor

US Census Bureau
08.2019 - 10.2020

Customer Service Representative

Ramirez Insurance
08.2017 - 02.2021

Bachelor of Science - Early Childhood Education

Texas A&M International University

High School Diploma -

Zapata High School

Similar Profiles

CREATE PROFILE