Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Zelisha Black

Zelisha Black

Las Vegas

Summary

Motivated team member with extensive experience in customer service and hospitality roles. Proven ability to contribute to a positive and enjoyable customer visit through excellent communication and interpersonal skills. Skilled in resolving issues in a timely and efficient manner. Demonstrated capacity to work both independently and collaboratively in fast-paced environments. Dynamic and detail-oriented front-of-house professional with experience in hospitality, customer care, and food service. Track record of success in promoting client satisfaction and resolving issues in a timely manner. Proven ability to multitask and handle a high volume of guests.

Results-driven Restaurant Manager with a strong focus on customer engagement and problem-solving. Recognized for enhancing team performance through innovative training methods and effective communication.

Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.

Professional with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.

Overview

3
3
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification

Work History

Restaurant Manager

Long john silvers & KFC
Las Vegas
03.2024 - Current
  • Managed daily restaurant operations to ensure smooth service and customer satisfaction.
  • Trained staff on menu items, preparation techniques, and customer service protocols.
  • Oversaw inventory management, including stock ordering and waste reduction practices.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed routine maintenance and repair.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated equipment and machinery according to safety guidelines.

FOH Team Member

Chick-fil-A
Las Vegas
01.2023 - 03.2023
  • Maintained cleanliness of restaurant through bussing tables, restocking items, and sanitizing surfaces.
  • Demonstrated exceptional communication skills while interacting with guests, staff, and management.
  • Operated POS system efficiently to process payments accurately.
  • Training Junior Team Members
  • Greeted customers with friendly and professional demeanor.
  • Customer Deliveries.
  • Food and Beverage Pairings.
  • Completed daily side work tasks such as restocking condiments, refilling ice bins.
  • Assisted in training new team members on proper procedures and techniques.
  • Prepared and served food and beverages according to customer specifications.
  • Greeted customers upon immediate arrival, offering assistance.
  • Assembled and expedited food for customers, checking orders for accuracy.

Education

Beacon Academy
Las Vegas, Nevada

Skills

  • Customer Engagement
  • Delivering Orders to Guests
  • Worker Training
  • Meal Preparation
  • Maintaining Clean Work Areas
  • Order Placement
  • Serving Drinks/Food
  • Cash Register Operations
  • Inventory management
  • Staff training
  • Customer service
  • POS operation
  • Food safety compliance
  • Team collaboration
  • Conflict resolution
  • Time management
  • Problem solving
  • Communication skills
  • Quality assurance
  • Task prioritization
  • Innovative thinking
  • Performance evaluation
  • Customer engagement
  • Inventory control and record keeping
  • Table management
  • Employee recruitment expertise
  • Purchasing and cost control
  • Labor and food cost control
  • Kitchen oversight
  • Performance improvement
  • Point of sale (POS) system operation
  • Staff management

Certification

Food Handler Certificate

References

References available upon request

Timeline

Restaurant Manager

Long john silvers & KFC
03.2024 - Current

FOH Team Member

Chick-fil-A
01.2023 - 03.2023

Beacon Academy
Zelisha Black