Jumaine Samuels
IT Director
West Haven,CT
Summary
Results-driven IT Director with over 10 years of experience in overseeing all aspects of technology and departmental operations. Proven expertise in infrastructure strategy, mission-critical operations, and service delivery standards. Adept at driving digital transformations, implementing process improvements, and deploying cutting-edge IT systems. Skilled in recruiting, training, and managing cybersecurity to protect sensitive data. Effective in overseeing and optimizing relationships with third-party vendors.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Director of Information Technology
City Of West Haven
02.2021 - Current
- Prepared and submitted IT strategy and roadmap plans for the fiscal years 2021-2024.
- Managed technology vendor relationships effectively, ensuring timely delivery of products and services while maintaining cost controls.
- Developed and directed the annual operating budget of $2M along with budget constraints and cost savings to ensure compliance with the $1.8M operating expenditure and $470k capital expenditure budgets.
- Successfully migrated organization from office 2010 to Microsoft office 365 centralizing cloud-based office productivity suite providing a safer and secure environment, enabling secure access, sharing, and management of files, as well as enabling MS Teams, allowing unified communication using cloud infrastructure with first year on the job.
- Achieved a seamless migration from VMware to Nutanix-Hyperconverged virtual environment, resulting in a total cost savings of 45% compared to traditional solutions.
- Successfully led team to decommission over twenty 2003 & 2008 virtual windows servers, and deploy all server 2019 on Nutanix cluster. Decommissioned physical servers and convert to virtual servers.
- Initiated and designed a cloud-based backup solution in the first year on the job for the City of West Haven CT utilizing Microsoft Azure cloud solution.
- Implemented multi-factor authentication, utilizing Duo and Microsoft Authenticator, to enhance security measures and strengthen access controls.
- Annually conducted comprehensive cyber security analysis and performed penetration testing to assess vulnerabilities and ensure the implementation of robust security measures.
- Effectively spearheaded the team's successful transition from the Barracuda email security solution to the Proofpoint email security solution.
- Successfully led and managed the upgrade implementation of our Tyler Tech MUNIS ERP system, ensuring a seamless transition to the latest version.
- Successfully led and managed the upgrade of Ciena Internet fiber circuits throughout City Hall, Libraries, Senior Center, Parks and Rec, Police, and Fire from 10MEG circuits to 1GB and 10GB circuits.
- Initiated and guided the team in a complete redesign of the city website, incorporating enhanced features, updating content, and improving search functionality.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs
- Drove transformation initiatives in data, analytics, software development, and cloud technologies, ensuring alignment with organizational goals.
- Successfully led cross-functional teams in the development of technology strategies that delivered tangible business outcomes.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking
Sr. Infrastructure & VoIP Engineer
Design Within Reach
06.2015 - 01.2021
- Reduced telecommunication costs by 56% through the deployment of SIP gateways across 40 remote locations in the U.S. and Canada.
- Provided management, database administration and support for Cisco call Manager, Unity, Mitel connect and Incontact call center.
- Assisted IT Director to advance data center cloud services knowledge of interfacing technologies such as networking, storage, applications and data center technologies.
- Designed live messaging with the IS Team utilizing Twilio services to integrate salesforce CRM dissecting SQL database.
- Supported Sr. Network Engineer to design, deploy and install FortiGate firewall for over 40 remote locations during refresh.
- Actively contributed to and managed various aspects of network security, cloud security, application security, information security, identity and authentication, incident response, compliance, and physical security architecture.
- Participated in and provide guidance on infrastructure systems, process improvements, performance, etc.
- Led team to successfully deploy Mitel MiCloud Connect, allowing telephone calls using cloud infrastructure.
Help Desk Analyst
Design Within Reach
11.2013 - 06.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Supported 500+ end-users using salesforce ticketing system.
- Patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Updated documentation and produced reports.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Built Sanbox for VoIP solutions.
Education
Bachelor of Science - Computer Information Systems
Post University
Waterbury, CT 08.2009 - 05.2013
Skills
Data Management
Technical Proficiencies
Operating Systems
Linux, Windows Servers, Windows OS, and Mac OS X
Networking
TCP-IP/DHCP, LAN, WAN, VOIP, Cisco, Juniper, Ruckus, and Meraki Wi-Fi
Software
Tylertech Munis ERP, NetSuite ERP, Salesforce CRM, Microsoft Suite, Microsoft Intune, Egnyte, TrendMicro, Fortinet Firewalls, SolarWinds, SQL, VMware, Nutanix, Hycu, Veeam, Microsoft Active Directory, MS 365 Administration, Google Workspace, Okta, OneLogin, AWS, Azure, Workday, InContant, Genesis, Cisco Call Manager, Atlassian/Jira, Zendesk
Timeline
Director of Information Technology
City Of West Haven
02.2021 - Current
Sr. Infrastructure & VoIP Engineer
Design Within Reach
06.2015 - 01.2021
Help Desk Analyst
Design Within Reach
11.2013 - 06.2015
Bachelor of Science - Computer Information Systems
Post University
08.2009 - 05.2013