Jumana Mohammad
Overland Park,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Walmart
07.2020 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Monitored self-checkout systems and provide help in resolving complex problems.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed and managed relationships with customers to increase customer loyalty.
- Resolved customer complaints and maintained a clean and tidy checkout area.
Education
No Degree - Accounting
Johnson County Community College
Overland Park, KSHigh School Diploma -
Blue Valley Northwest High School
Overland Park, KS05.2022
No Degree - Marketing
Center For Advanced Professional Studies
Overland Park, KS12.2021
Skills
- Cash Handling
- Customer Complaint Resolution
- Customer Service
- Time management
- Organizational skills
- Problem-solving abilities
- Empathy and understanding
- Teamwork and collaboration
Timeline
Customer Service Cashier
Walmart
07.2020 - Current
No Degree - Accounting
Johnson County Community College
High School Diploma -
Blue Valley Northwest High School
No Degree - Marketing
Center For Advanced Professional Studies