Jumer DeJose
Bremerton,WA
Summary
Results-driven Store Leader bringing proven record of success in exceeding sales, service and team performance objectives. Develops and motivates team members with strong leadership and planning abilities honed in fast-paced retail environments. Focused on continuous associate and business improvements.
Customer-oriented sales professional with 23 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Leader
Quality Foods Center
Bellevue, WA
04.2020 - 11.2023
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Resolved customer service issues to ensure customer satisfaction.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Dealt with customer complaints and rectified product and service issues.
- Ticketed, arranged and displayed merchandise to promote sales.
- Built customer loyalty through knowledgeable sales, support and education on brand products and services.
- Maintained store operations by following policies and procedures; completed reports.
- Created successful plans to maximize profits and reduce loss.
- Planned store layout according to merchandising principles and best practices.
- Helped each team increase business with improved approaches to planning and product line management.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Contributed to merchandising ideas at team meetings to increase sales.
- Analyzed sales figures and implemented strategies to increase revenue.
- Provided feedback on performance of staff members through regular appraisals.
- Implemented corrective actions to improve employee performance and discourage inappropriate behavior.
- Trained new sales team members and motivated exceptional performance.
- Administered store's budget with strong planning and expense control abilities.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Developed store budgets, monitored expenditures and completed financial reports.
- Answered store and merchandise questions and led customers to wanted items.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
District Produce/Floral Coordinator
Quality Food Center - QFC
Bellevue, WA
06.2016 - 04.2020
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Maintained store operations by following policies and procedures; completed reports.
- Helped each team increase business with improved approaches to planning and product line management.
- Analyzed sales figures and implemented strategies to increase revenue.
- Provided feedback on performance of staff members through regular appraisals.
- Administered store's budget with strong planning and expense control abilities.
- Coordinated with vendors for ordering supplies, equipment, and other materials.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Assistant Store Manager
Quality Food Center - QFC
Sammamis, WA
02.2011 - 06.2016
- Worked at 5 different locations
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Education
High School Diploma -
Tyee High School
SeaTac, WA06-1998
Electrical Engineering
University of Washington
Seattle, WASkills
- Customer Service
- Team Building and Leadership
- Promotions Planning
- Employee Engagement
- Friendly and Positive
- Policies and Procedures
Accomplishments
- 2022 Best Improved Center Store Shrink
- 2022 Best Improved Fresh Department Shrink
- 2020 Best Sales Increase
Certification
- Retail Management Certificate
Timeline
Store Leader
Quality Foods Center
04.2020 - 11.2023
District Produce/Floral Coordinator
Quality Food Center - QFC
06.2016 - 04.2020
Assistant Store Manager
Quality Food Center - QFC
02.2011 - 06.2016
High School Diploma -
Tyee High School
Electrical Engineering
University of Washington
- Retail Management Certificate
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