W. ERIC JUMP
Multi-Industry Professional
Dallas,TX
Summary
Multi-talented and professionally diverse professional with several years of experience and a record of success across multiple industries. I maintain a solid history of balancing team performance, customer service targets, and business objectives. I remain dedicated to working closely with employees and executives alike to maximize productivity and optimize outcome. I am a decisive leader with innate planning and organizational skills.
Overview
11
11
years of professional experience
Work History
Maitre D'/Digital Marketing Director
The Dock Restaurant & Bar
02.2025 - Current
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Planned, developed and executed comprehensive digital marketing plans for new products launches.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
Implementation Manager
Careington
09.2023 - 10.2024
- Assisted in the onboarding process for new clients, ensuring a smooth transition and understanding of services offered.
- Managed the collaboration of cross-functional teams to optimize processes for client implementations, enhancing overall efficiency.
- Developed and maintained comprehensive documentation for system configuration and user training materials.
Operations AR Analyst
Careington Intl.
03.2023 - 09.2023
- Streamlined AR workflows by analyzing billing data, reconciling accounts, and resolving discrepancies to ensure timely and accurate payment processing.
- Produced and maintained performance reports to track key AR metrics, reduce aging, and support data-driven operational decisions.
- Collaborated with cross-functional teams to improve AR processes, enhance system accuracy, and optimize overall operational efficiency.
- Conducted regular audits of customer accounts to ensure compliance with company policies.
Operations IR Specialist
Careington Intl.
09.2019 - 03.2023
- Responsible for all aspects of member data entry and select aspects of group data entry.
- Generation of routine and extraordinary written member communication.
- Involvement in special projects such as ensuring compliance with company and legislative policies.
- Report Creation and Validation.
- Responsible for the creation and implementation of a processing guide, used for training.
Public Address Systems Technician
Clair Global
01.2018 - 10.2019
- Collaborated with a full crew to implement and execute the technical functions of PA systems in arenas and venues all over the globe
- Performed exceptionally in a high stress and time sensitive environment
- Managed a 6 man crew to complete daily tasks at hand in an efficient and professional manner
- Diagnosed and resolved technical issues for audio and visual systems.
Server-Cocktail Bartender
CPK/Chili’s
06.2014 - 12.2017
- Collaborated with management and Kitchen staff for a positive and productive team environment.
- Daily face to face interactions with guests to provide and maintain a positive experience, regardless of their initial demeanor.
- Kept record of inventory and stock, assisting with reorders when necessary.
- Consistently implemented new time saving and environmental changes to improve guest experience
Education
Associate of Arts - Film And Video Production
05.2014
Associate of Arts - Film And Television
High School Diploma - undefined
Responsible for the creative direction, filming, and editing of training and content materials for independent contractors.
Skills
- Project management
- Data analysis
- Digital marketing
- Brand development
- AdobeCS expertise
- Technical problem solving
- Effective communication
- Team leadership
- Training development
- Systems installation, configuration, and upgrading
- Verbal and written communication
Timeline
Maitre D'/Digital Marketing Director - The Dock Restaurant & Bar
02.2025 - Current
Implementation Manager - Careington
09.2023 - 10.2024
Operations AR Analyst - Careington Intl.
03.2023 - 09.2023
Operations IR Specialist - Careington Intl.
09.2019 - 03.2023
Public Address Systems Technician - Clair Global
01.2018 - 10.2019
Server-Cocktail Bartender - CPK/Chili’s
06.2014 - 12.2017
Mabank High School - High School Diploma,
The New York Conservatory For Dramatic Arts - Associate of Arts, Film And Video Production
Lee Strasberg Theatre And Film Institute - Associate of Arts, Film And Television