Junald Mari Sombero
Canoga Park,CA
Summary
Dedicated barista shift lead with a strong focus on customer service, attention to detail, and cleanliness standards. Proven ability to enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Barista Shift Lead
The Coffee Bean & Tea Leaf
450 S Western Ave, Los Angeles, CA 90020
03.2018 - Current
- Oversaw barista team performance, ensuring consistent quality in beverage preparation and excellence in customer service interactions.
- Trained new staff on coffee brewing techniques and equipment operation, enhancing team efficiency.
- Managed shift schedules and delegated tasks to maintain optimal workflow during peak hours.
- Implemented inventory control procedures, reducing waste and improving stock management efficiency.
- Conducted regular quality checks on product consistency to uphold brand standards and customer satisfaction.
- Resolved customer complaints effectively, contributing to positive service experiences and repeat business.
- Collaborated with management to refine operational processes, increasing overall productivity within the team.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Improved overall cleanliness standards by implementing a more efficient cleaning schedule during closing shifts.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Collaborated effectively with team members to maintain a harmonious work environment and smooth shift transitions.
- Implemented creative solutions for resolving customer complaints, resulting in higher customer retention rates.
- Demonstrated versatility by mastering various roles within the coffee shop, including cashier, barista, and food preparation tasks.
- Promoted a safe work environment by adhering to health department regulations and company safety guidelines at all times.
- Increased speed of service by optimizing beverage preparation techniques and utilizing time-saving equipment features effectively.
- Enhanced customer loyalty by consistently delivering personalized beverage recommendations.
- Enhanced team communication with new briefing format, leading to smoother shift handovers.
- Initiated loyalty program, increasing repeat customer visits.
Food Service Worker
Seafood City
134-140 S Vermont Ave, Los Angeles, CA 90004
10.2017 - 04.2018
- Prepared and served a variety of seafood dishes in compliance with food safety regulations.
- Operated kitchen equipment efficiently, maintaining cleanliness and functionality to ensure safe food preparation.
- Assisted in inventory management by monitoring stock levels and minimizing waste during service hours.
- Collaborated with team members to streamline food preparation processes, enhancing overall efficiency in the kitchen.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Education
High School Diploma -
Mindanao State University-CETD
General Santos City, PhilippinesSkills
- Barista training
- Cash handling proficiency
- Espresso machine operation
- Cleanliness standards
- POS system operation
- Opening and closing procedures
- Food safety understanding
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking ability
- Active listening
- Verbal and written communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Tagalog
Native or Bilingual
Timeline
Barista Shift Lead
The Coffee Bean & Tea Leaf
03.2018 - Current
Food Service Worker
Seafood City
10.2017 - 04.2018
High School Diploma -
Mindanao State University-CETD