Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Junalyn Dreiling

Junalyn Dreiling

Henderson,NV

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Retail Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Product Sales & Services

Vail Resorts
06.2023 - 10.2023
  • Provide smooth processing and guest experiences for Vail Adaptive and Merchant Pass programs by coordinating effectively
  • Managed and maintained critical documentation, including release reliability forms and other administrative paperwork, ensuring efficient and seamless operation within ski resort ticket office
  • Successfully marketed and sold private ski and snowboard lessons via phone, providing personalized service to meet individual client needs
  • Oversaw Lost and Found department for the entire Flagship Mountain Vail Ski Resort, ensuring all misplaced items within the resort premises were accurately catalogued and returned to their rightful owners in a timely manner.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Developed strong rapport with customers and created positive impression of business.

Product Sales Supervisor

Vail Resorts
11.2022 - 05.2023
  • Executed money orders with meticulous precision, ensuring accurate financial transactions within the ski resort ticket office
  • Improved communication with window sellers by utilizing radio and interacting with different departments, resulting in a 30% increase in efficiency
  • Created various reports for the company and location using Excel & Word, resulting in a reduction in report turnaround time
  • Conducted end-of-season and mid-season evaluations for employees, resulting in an increase in employee retention rates
  • Assisted in frontline window sales of ski and snowboard products, while collaboratively supporting team members.
  • Cross-trained existing employees to maximize team agility and performance.

Sales Associate

Grand Teton Lodge Company
05.2021 - 10.2021
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Managed returns, exchanges and refunds in accordance with store policy.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Maintained up-to-date knowledge of store sales, payment policies and security standards.
    • Provided exceptional services and pleasant shopping experiences to retail customers.

Food Service Team Member

Vail Resorts
11.2020 - 04.2021
  • Greeted customers at counter to fulfill requests and answer questions.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Prepared food orders to support waitstaff and other team members.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Recreation Attendant/ Employee Housing

Grand Teton National Park
04.2019 - 10.2019
  • Provided information about facilities, entertainment options and rules and regulations to employees
  • Explained and demonstrated games and attractions to assist employees
  • Ensured a safe and cleanliness in all employee living quarters
  • Maintained inventory of equipment, stored and retrieved employee -requested items and assembled and disassembled equipment.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.

Education

High school diploma -

Jim Elliot Christian
Englewood, CO
05.2014

Skills

    • Microsoft Office (Word, Excel, PowerPoint)
    • Customer service
    • Technological proficient
    • Sales
    • Leadership
    • Product Knowledge
    • Cash Handling
    • Customer Retention
    • Teamwork
    • Time management Auditing
    • Inventory Management
    • Problem-solving
    • Decision-making Effective Communication
      • Goal-Oriented
      • Attention to Detail
      • Adaptability
      • Efficient workflow management
      • Sales team assistance
      • Database Management
      • Product and service sales
      • Inventory oversight
      • Performance evaluation
      • Management support
      • Operations oversight
      • Audit processes
      • Language: Cebuano (Native)

References

  • John Lindvig

Manager Employee Housing/ Recreation Attendant

Grand Teton Lodge Company

701-371-8621

[emailprotected]


  • Donna Ibarra

Manager Retail Gift Shop

619-540-9033

[emailprotected]


  • Benjamin Bussard

Manager Product Sales

970-471-9296

[emailprotected]


  • Courtney Block Mills

Manger Product Sales

504-355-6305

[emailprotected]


  • Greg Nieboer

Product Sales Supervisor

813-394-5006

[emailprotected]


  • Dean El Ansari

Product Sales Supervisor

702-553-9151

[emailprotected]


Timeline

Product Sales & Services

Vail Resorts
06.2023 - 10.2023

Product Sales Supervisor

Vail Resorts
11.2022 - 05.2023

Sales Associate

Grand Teton Lodge Company
05.2021 - 10.2021

Food Service Team Member

Vail Resorts
11.2020 - 04.2021

Recreation Attendant/ Employee Housing

Grand Teton National Park
04.2019 - 10.2019

High school diploma -

Jim Elliot Christian

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Junalyn Dreiling