Junann Ware
Wilmington,Delaware
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Representative
Capital One Bank N.A
12.2022 - 12 2025
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
- Managed approximately 30 calls per day and completed Fraud Reviews, by Interviewing clients thoroughly, and asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
IRA Specialist
Capital One, N.A
12 2020 - 12 2022
- Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
- Managed approximately 30 incoming calls per day, and developed and maintained strong relationships with clients through excellent communication and personalized service.
- Maintained detailed knowledge of relevant IRS rules governing Traditional, Roth, SEP and SIMPLE IRAs.
Credit Card Fraud Analyst
Bank of America
12 2019 - 11 2020
- Identified potential fraudulent activities through review of reports and individual transactions, data analysis and pattern recognition.
- Managed approximately 40 incoming calls, conducting thorough Fraud reviews, minimizing financial losses for the company.
- Improved customer satisfaction by promptly addressing and resolving fraud-related inquiries.
Brokerage Operations Coordinator
Capital One
06.2013 - 11.2019
- Monitored Transactions workflow, identifying areas for process improvement, and efficiency gains.
- Coordinated Daily Operations for Brokerage Transactions, ensuring compliance with regulatory requirements.
- Collaborated with Cross-functional teams to streamline operations, and enhance service delivery.
Education
High School Diploma -
Bellport Senior High School
Bellport, NY07.1980
Some College (No Degree) - Accounting
Suffolk County Community College
Selden, NYSkills
- Critical Thinking
- Analytical Mindset
- Active Listening
- Fraud Detection Techniques
- Financial Transaction Monitoring
- Banking Industry Experience
- Fraud Prevention Strategies
Timeline
Fraud Prevention Representative
Capital One Bank N.A
12.2022 - 12 2025
Brokerage Operations Coordinator
Capital One
06.2013 - 11.2019
IRA Specialist
Capital One, N.A
12 2020 - 12 2022
Credit Card Fraud Analyst
Bank of America
12 2019 - 11 2020
High School Diploma -
Bellport Senior High School
Some College (No Degree) - Accounting
Suffolk County Community College