June Burgey

Project Managed EDI implementation and integration for seamless data exchange between NetSuite and True Commerce. Managed all EDI transactions, directed IT team in mapping, and troubleshooting, ensuring accurate and timely data transfer in compliance with industry standards and major trading partners

• Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
• Determined revenue growth opportunities and enhanced service levels by closely monitoring developments in assigned accounts.
• Worked with channel and alliance partners on joint marketing and sales opportunities.
• Set meetings and managed obligations to achieve established goals and commitments.

• Salesforce, Harvest, Asana, Zen Desk
• Ecommerce, Manage all Ecommerce orders and provide outstanding service with immediate resolution from pick to invoicing
• Cultivate and maintain lasting customer relationships
• Work with management, logistics, production, and sales to resolve outstanding issues from tech troubleshooting to production concerns
• Managed return/exchange process from start to finish
• Refunds, credit memo, exchanges.

• Partnered with software development managers with client account setup up and roll out procedures
• Train users on functionality and capabilities of the software
• Build out and manage customer portals in several environments
• Managed and executed quality assurance tests including: integration flows, script testing and data syncs
• Managed and addressed client’s integrations concerns, identifying the problem and providing a solution with immediate turnaround.

• Manage purchase order processing from start to finish for over 100 national and international accounts including boutiques and majors
• Net 30, COD, Credit Card terms
• Managed all credit card transactions
• Managed, planned, allocated and picked all orders via onsite warehouse and a 3PL
• Executed all RAs and swap orders
• Tracked production and receiving reports to ensure timely delivery of product to our accounts
• Event

• Los Angeles (01/12, ) volunteer
• Manage social media promotions
• Facebook, Twitter, Instagram
• Created Marketing budget P and L spreadsheet
• Assist Marketing Director in securing talent
• Published event communications and coordinate event logistics

• Spearheaded the opening of five new store locations within six months, which included recruiting, hiring, hosting company orientation of 80 plus staff at each location, training and developing store managers and staff
• Managed operational store set up from start to completion
• Perform store visit check lists nationally to insure stores are on track for success: stock levels, floor set, staffing, training, customer service, loss prevention
• Hold daily and weekly one on one with management teams and multi store managers
• Main point of communication contact from corporate to multi store managers and the field
• Created, edited and published corporate wide communications and policy and procedures.

• Aggressively track, monitor and communicate business results daily support to four regional directors in order to react to trends, to predict and drive business (market works, accounting reports, stock reports) in a 400 million dollar annual business
• Manage operational on boarding process for multi store manager new hires
• Manage distribution of training tools and hardware to 40 District Managers
• Manage 2 million dollars in annual bonus payouts to 40+ multi store managers and to 364 retail locations
• Controlled regional expenses and maintain budgets, continually striving to reduce costs and increase profitability
• Managing return on investment projects
• Collaborated with regional manages in regards to district manager and all store communication

• Represented the executive marketing team at off-site functions with the highest degree of professionalism
• Managed House of Blues direct mail and email database including collection and input
• Executed venue marketing compliance (HBO, Play station, various record companies)
• Coordinated off-site events, festivals, and special promotions (recruiting employees/volunteers, cash handling, and promoting)
• Managed convention, hotel, local and tourist outreach programs
• Recruited and supervised marketing interns: created intern project sheets, delegated intern duties, created intern sop, schedule, and final evaluation
• Promoted House of Blues Business Lunch Club, Gospel Brunch, and restaurant through various outreach programs to achieve weekly sales goals
• Prepared and processed musician and artist publicity releases