June Canada
Washington,DC
Summary
Detail-oriented professional skilled in coordinating communication and enhancing customer service experiences. Proven ability to streamline processes and maintain organizational efficiency, ensuring timely responses and effective collaboration across departments.
Overview
28
28
years of professional experience
Work History
Program Specialist
U S Department of Education
Washington , DC
01.2022 - Current
- Coordinated communication between departments and external stakeholders.
- Provided guidance to new staff members about their roles and responsibilities within the organization's programming framework.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained documentation of operational processes and best practices.
- Participated in ongoing training and compliance activities.
- Reviewed documents for accuracy prior to submission or publication.
- Identified needs of customers promptly and efficiently.
- Managed scheduling and calendar appointments for executive staff.
- Organized files and maintained document management systems for easy retrieval.
- Processed incoming and outgoing correspondence, ensuring timely delivery.
- Maintained office supplies inventory and coordinated orders with vendors.
- Responded promptly to customer inquiries via email or telephone.
- Performed other duties as assigned by supervisor or manager.
- Developed and maintained filing systems to ensure efficient retrieval of documents.
- Prepared reports, memos, letters and other documents using word processing, spreadsheet, database or presentation software.
- Assisted with the preparation of meeting agendas and took minutes during meetings.
- Scanned documents and uploaded them into digital databases.
- Provided administrative support to department personnel as requested.
- Assisted with payroll functions such as calculating employee hours worked or tracking vacation time taken.
- Managed incoming mail by opening, sorting and distributing it accordingly.
- Assisted with scheduling appointments and maintaining calendars.
- Welcomed visitors politely at front desk.
- Proofread documents for accuracy before submitting them for review.
- Coordinated travel arrangements including airline reservations, car rentals, hotel bookings.
- Received and routed phone calls to relevant departments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed incoming calls and connected callers to the right personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Secretary
U S Dept of Education
Washington, DC
03.1998 - 01.2022
- Streamlined document organization for efficient retrieval and management.
- Scheduled appointments and meetings, optimizing coordination for staff and stakeholders.
- Managed correspondence, facilitating timely responses to inquiries and enhancing communication flow.
- Coordinated office supply orders and conducted inventory checks.
- Assisted in preparing reports and presentations for meetings.
- Collaborated with team members to streamline administrative processes.
- Handled confidential information with discretion and professionalism.
- Provided support during events, including logistics and participant coordination.
- Answered incoming phone calls and transferred calls to appropriate individuals.
- Maintained filing systems for confidential documents and organized files for easy retrieval.
- Managed incoming communications with clients via phone and email., taking calls, responding to emails and interfacing with clients.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Provided administrative support to the Office Manager and other staff members.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Greeted visitors and directed to appropriate location or person.
- Ordered office supplies and tracked inventory levels for efficient management.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Scheduled meetings and sent invitations specifying time and location.
- Sent and distributed mail and parcels.
- Organized and categorized incoming mail for efficient distribution. and distributed it to appropriate personnel or departments within the organization.
- Assisted with special projects related to departmental functions.
- Managed multiple calendars and contacts using computer software.
- Produced and distributed memos, newsletters, and other forms of communication.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Processed documents and materials for dissemination to appropriate parties.
- Handled confidential documents with discretion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Coordinated travel arrangements and processed expense reports, ensuring accurate and timely reimbursements.
Education
High School Diploma -
Margaret Murray Washington Vocation High School
Washington, DC06-1975
Skills
- Program management
- Client relationship management
- Stakeholder engagement
- Process documentation
- Document management
- Report preparation
- Compliance training
- Administrative support
- Office organization
- Scheduling proficiency
- Time management
- Resource allocation
- Team oversight
- Standard operating procedures
- Problem solving
- Attention to detail
- Communication coordination
- Communication skills
- Staff development
Timeline
Program Specialist
U S Department of Education
01.2022 - Current
Secretary
U S Dept of Education
03.1998 - 01.2022
High School Diploma -
Margaret Murray Washington Vocation High School