Summary
Overview
Work History
Education
Skills
Timeline
Generic

June kemp

jacksonville,FL

Summary

Dedicated customer service representative backed with more than 20 years' experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Overview

40
40
years of professional experience

Work History

Customer Service Representative

ABC Acquisitions
Jacksonville, FL
12.2021 - 01.2026
  • Utilized advanced payment processing systems to streamline operations and reduce errors.
  • Collaborated with cross-functional teams to resolve payment discrepancies promptly.
  • Trained new staff on payment processing procedures and software tools effectively.
  • Mentored junior staff to enhance skills and improve overall team performance
  • Coordinated cross-functional collaboration to optimize project outcomes

Home Health Aide

Classy Living
Jacksonville, FL
06.2016 - 09.2020
  • Provided personalized care to clients, ensuring comfort and safety in daily activities.
  • Assisted clients with mobility, promoting independence while adhering to safety protocols.
  • Administered medication according to prescribed schedules, maintaining accurate records of dosages.
  • Collaborated with healthcare professionals to develop and implement individualized care plans.

Customer Service Representative

JEA
Jacksonville, FL
08.1985 - 09.2011
  • Resolved customer inquiries and complaints through various communication channels, ensuring timely resolution.
  • Utilized CRM software to track interactions and manage customer accounts effectively.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
  • Developed training materials for new hires, fostering a comprehensive onboarding experience.

Education

Associate of Science - Business

Florida State College
Jacksonville, FL
06-1985

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Team development
  • CRM system documentation

Timeline

Customer Service Representative

ABC Acquisitions
12.2021 - 01.2026

Home Health Aide

Classy Living
06.2016 - 09.2020

Customer Service Representative

JEA
08.1985 - 09.2011

Associate of Science - Business

Florida State College