June Lawrence
Denham Springs,LA
Summary
Hardworking and dedicated Account Manager promoting dynamic relationships with my clients, issue resolution and relationship-building skills. Bilingual in English and Spanish. Successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
4
4
years of professional experience
Work History
Account Manager
Landscape Workshop
Covington, LA
10.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
Production Manager
Meliora Landscape Group
Ponchatoula, LA
01.2023 - 10.2023
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Conducted regular meetings with staff to discuss progress and address any issues or concerns.
- Trained new employees on proper use of equipment, safety procedures, and job functions.
- Resolved conflicts among personnel within the department when necessary.
- Monitored employee attendance records and took disciplinary action when appropriate.
- Scheduled staff work assignments, rotations and overtime.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Coached and mentored employees to develop and enhance career skills.
Associate Enhancement Manager
Meliora Landscape Group
Ponchatoula, LA
10.2022 - 01.2023
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Prepared expense reports by gathering receipts and verifying information against company policy guidelines.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Entered time and attendance logs in preparation for payroll.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
Crew Leader
Meliora Landscape Company
Ponchatoula, LA
01.2022 - 10.2022
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Ensured compliance with all health and safety regulations.
- Inspected equipment for proper operation before use by crew members.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Established and maintained professional working relationships with employees.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Organized crew placement per job function when assigning work.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Read plans, instructions or specifications to determine work activities.
- Operated equipment with strong focus on safety and ground communication.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Demonstrated best safety practices working at heights and lifting various objects.
- Inspected sites before and after construction projects.
- Cleaned or prepared construction sites to eliminate hazards.
- Loaded or unloaded building materials to distribute machinery or tools.
Roofer Helper
Self Employed
Baton Rouge, LA
11.2021 - 05.2022
- Cleaned up debris from job sites after completion of each project.
- Operated power tools such as drills and saws safely according to manufacturer's instructions.
- Used ladders properly when accessing rooftops for repairs or installations.
- Collected and removed debris and roofing materials to disposal areas at end of every shift to maintain clean work area.
- Stayed physically fit in order to climb, squat, reach, bend and lift up to 80 pounds and maintain balance.
- Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.
Crew Leader
Grass Master
Ponchatoula, LA
06.2021 - 01.2022
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Trained new hires on job duties, safety protocols, and company policies.
- Developed work schedules to ensure adequate staffing levels.
- Ensured compliance with all health and safety regulations.
- Inspected equipment for proper operation before use by crew members.
- Reviewed blueprints and plans prior to beginning a job to ensure accuracy of measurements and specifications.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Mentored newly hired crew members to prepare each for job roles.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Monitored task completion to meet company standards for performance.
- Organized crew placement per job function when assigning work.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Inspected cleanliness, organization and safety of job sites after every shift.
Education
High School Diploma -
Brookhaven High School
Brookhaven, MS05-1997
Skills
- Business Development
- Sales Development
- Schedule Management
- Territory Management
- Client Relationship Management
- Account Management
- Employee Mentoring
- Multi-Task Management
- Relationship Building
- Issue Resolution
- Account oversight
- Goal-Oriented
Affiliations
- Art
- Gardening
- Church
- Outdoors
Accomplishments
- Production Manager of the Quarter
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Account Manager
Landscape Workshop
10.2023 - Current
Production Manager
Meliora Landscape Group
01.2023 - 10.2023
Associate Enhancement Manager
Meliora Landscape Group
10.2022 - 01.2023
Crew Leader
Meliora Landscape Company
01.2022 - 10.2022
Roofer Helper
Self Employed
11.2021 - 05.2022
Crew Leader
Grass Master
06.2021 - 01.2022
High School Diploma -
Brookhaven High School