Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keith Snowberger

Big Creek,NJ

Summary

Accomplished Service Manager with a solid history at RPM Machinery, showcasing exceptional customer service and technical troubleshooting prowess. Expert in leading teams to exceed service goals, significantly reducing downtime by proactively managing equipment issues. Renowned for multitasking, organizational skills, and a problem-solving mindset, ensuring high-quality customer support and operational efficiency.

Overview

30
30
years of professional experience

Work History

Service Manager

RPM Machinery
11.2020 - 01.2025
  • Results oriented Service Manager with a strong background in managing technicians and field service operations. Proven Track record in delivering exceptional customer service and resolving technical issues. Skilled in estimating jobs, training staff and maintaining equipment. Adept in multi-tasking and problem solving and providing top-notch customer support.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Field Service Technician

Macdonald/ RPM Machinery
04.1997 - 11.2020

Servicing and Maintaining customer and rental equipment.

Technician

Hornback and Sickler
02.1995 - 03.1997

Servicing and maintaining construction Equipment

Education

Diesel Technology in Diesel Engines - Diesel Technology

Lincoln Technical Institute
Indianapolis, IN
06-1994

Skills

  • Customer Service
  • Technical Troubleshooting
  • Multitasking and organization
  • Problem-solving

Timeline

Service Manager

RPM Machinery
11.2020 - 01.2025

Field Service Technician

Macdonald/ RPM Machinery
04.1997 - 11.2020

Technician

Hornback and Sickler
02.1995 - 03.1997

Diesel Technology in Diesel Engines - Diesel Technology

Lincoln Technical Institute
Keith Snowberger