Keith Snowberger
Big Creek,NJ
Summary
Accomplished Service Manager with a solid history at RPM Machinery, showcasing exceptional customer service and technical troubleshooting prowess. Expert in leading teams to exceed service goals, significantly reducing downtime by proactively managing equipment issues. Renowned for multitasking, organizational skills, and a problem-solving mindset, ensuring high-quality customer support and operational efficiency.
Overview
30
30
years of professional experience
Work History
Service Manager
RPM Machinery
2020.11 - 2025.01
- Results oriented Service Manager with a strong background in managing technicians and field service operations. Proven Track record in delivering exceptional customer service and resolving technical issues. Skilled in estimating jobs, training staff and maintaining equipment. Adept in multi-tasking and problem solving and providing top-notch customer support.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Field Service Technician
Macdonald/ RPM Machinery
1997.04 - 2020.11
Servicing and Maintaining customer and rental equipment.
Technician
Hornback and Sickler
1995.02 - 1997.03
Servicing and maintaining construction Equipment
Education
Diesel Technology in Diesel Engines - Diesel Technology
Lincoln Technical Institute
Indianapolis, IN1994-06
Skills
- Customer Service
- Technical Troubleshooting
- Multitasking and organization
- Problem-solving
Timeline
Service Manager
RPM Machinery
2020.11 - 2025.01
Field Service Technician
Macdonald/ RPM Machinery
1997.04 - 2020.11
Technician
Hornback and Sickler
1995.02 - 1997.03
Diesel Technology in Diesel Engines - Diesel Technology
Lincoln Technical Institute