Jung Lee
Palisades Park,NJ
Summary
Dynamic manager with a proven track record at Normandie Wine, excelling in operations management and team leadership. Enhanced productivity through streamlined processes and effective staff training, resulting in improved service delivery. Skilled in decision-making and complex problem-solving, fostering strong supplier relationships to drive sales growth and operational efficiency.
Overview
1
1
Language
2027
2027
years of professional experience
Work History
Manager
Normandie Wine
2024 - Current
- Analyzed sales data to identify trends, informing decision-making for product selection.
- Fostered relationships with suppliers to negotiate favorable terms and improve service delivery.
- Led team meetings focused on operational efficiency and performance improvement strategies.
- Streamlined workflow processes, enhancing overall productivity within the retail environment.
Manager
Fine Wine and Spirits
2020 - 2024
- Oversaw daily operations ensuring compliance with industry regulations and company standards.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Developed training programs for staff to enhance product knowledge and customer service skills.
- Implemented strategic marketing initiatives to increase brand visibility and sales growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Head Server
Han Dynasty
2014 - 2020
- Supervised service team to ensure high standards of customer satisfaction.
- Trained new staff on menu knowledge and effective service techniques.
- Coordinated dining operations during peak hours for optimal efficiency.
- Managed reservations and seating arrangements to maximize table turnover.
- Developed and implemented strategies to enhance guest experiences.
- Resolved customer complaints promptly, fostering positive dining atmosphere.
- Monitored inventory levels and collaborated with management on ordering supplies.
- Conducted performance reviews for staff, providing constructive feedback and guidance.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Supervised server staff and simultaneously served personal section of tables.
- Increased sales per customer by listening actively and recommending relevant menu items.
Education
High School Diploma -
Johnson & Wales University
Providence, RISkills
Customer service
Team leadership
Time management
Decision-making
Staff training and development
Complex Problem-solving
Staff management
Operations management
Languages
Korean
Native or Bilingual
Timeline
Manager
Normandie Wine
2024 - Current
Manager
Fine Wine and Spirits
2020 - 2024
Head Server
Han Dynasty
2014 - 2020
High School Diploma -
Johnson & Wales University