Jungah Lee Hong
Columbia,MD
Summary
Dynamic and results-driven professional with extensive experience at Starbucks, excelling in team supervision and customer relations. Proven ability to enhance sales through strategic inventory management and staff training. Bilingual in Korean and English, proficient in Microsoft Excel, and committed to delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Shift Supervisor / Coffee Master
Starbucks
Kensington, MD
09.2014 - 08.2018
- Managed daily store operations and supervised staff of 6+ employees
- Ordered and maintained inventory based on sales trends and promotional periods
- Led training for new hires and ensured compliance with service standards
- Maintained high audit scores on service inspections and store cleanliness
- Handled customer escalations with professionalism and efficiency
Barista
Starbucks
Kensington, MD
03.2014 - 09.2014
- Provided high-volume service while personalizing orders for 200+ daily customers
- Educated customers on coffee varieties and seasonal products
- Promoted featured items and supported upselling efforts
Store Manager
Rumors
Hyattsville, MD
12.2011 - 02.2014
- Managed end-to-end store operations including scheduling, ordering, and hiring
- Collaborated with buyers to adjust product offerings based on customer demand
- Supervised and coached staff to deliver excellent service
Assistant Manager
Janice’s Espresso
Bethesda, MD
09.2009 - 12.2011
- Boosted monthly sales through creative daily specials and improved customer flow
- Assisted in inventory management and staff training
- Led shift transitions and resolved operational issues
Education
Associate’s Degree - Nursing & General Studies
Howard Community College
Columbia, MD09.2019
Skills
- Fluent in Korean and English
- Inventory & supply ordering
- Data entry & scheduling
- POS & CRM familiarity
- Team supervision & training
- Strong customer relations
- Microsoft Excel
- Google Sheets
Languages
- English
- Korean
Timeline
Shift Supervisor / Coffee Master
Starbucks
09.2014 - 08.2018
Barista
Starbucks
03.2014 - 09.2014
Store Manager
Rumors
12.2011 - 02.2014
Assistant Manager
Janice’s Espresso
09.2009 - 12.2011
Associate’s Degree - Nursing & General Studies
Howard Community College