Jungmin Lee
Reseda,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Customer Experience Manager
Yamato Restaurant
08.2020 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Managed over 150 customers per day at fast-paced restaurant
Marketing member
KUBS
12.2018 - 06.2020
- Conducted market research and analysis to identify consumer trends and preferences.
- Tracked key performance indicators to measure success of campaigns.
- Researched and evaluated potential new markets and products.
Dental Assistant
Dental Office
08.2017 - 05.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Monitored patient comfort and safety during dental procedures.
Marketing Intern
JobKoreaUsa
11.2019 - 03.2020
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Scheduled social media postings to advertise products and generate site traffic.
- Collaborated with team members to help expand marketing channels.
Korean Language Instructor
New Life Church
07.2016 - 07.2017
- Teach how to read, write, and speak Korean
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest.
- Personalized instruction based on needs, interests and capabilities of individual students.
- Provided individual mentoring and special tutoring to struggling students.
- Used positive reinforcement and provided clear feedback to help students succeed.
Restaurant Hostess
Japanese Restaurant
08.2013 - 07.2016
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, seating, and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Waitress
Fuji Restaurant
03.2010 - 07.2011
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Arts - Chinese Language And Literature
University of California Los Angeles
Westwood, CA06.2020
Associate of Arts -
Pierce College
Woodland Hills, CA06.2018
High School Diploma -
Van Nuys High School
Van Nuys06.2014
Skills
- Administrative Support
- Notetaking
- Operations Support
- Social Media Marketing
- Customer Engagement
- Staff Management
- Schedule Coordination
- Adaptable
- Point of Sale (POS) System Operation
- Trained in Performance and Wage Reviews
- Lesson Planning
- Classroom Management
- Clinical Support
- Patient Services
- Equipment Sterilization
Certification
- Certified marketing intern, JobKoreaUsa - Nov, 15, 2019 to Mar, 31, 2020.
Languages
Chinese (Mandarin)
Timeline
Assistant Customer Experience Manager
Yamato Restaurant
08.2020 - Current
Marketing Intern
JobKoreaUsa
11.2019 - 03.2020
Marketing member
KUBS
12.2018 - 06.2020
Dental Assistant
Dental Office
08.2017 - 05.2020
Korean Language Instructor
New Life Church
07.2016 - 07.2017
Restaurant Hostess
Japanese Restaurant
08.2013 - 07.2016
Waitress
Fuji Restaurant
03.2010 - 07.2011
Bachelor of Arts - Chinese Language And Literature
University of California Los Angeles
Associate of Arts -
Pierce College
High School Diploma -
Van Nuys High School
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