Kristin Bosak
El Paso
Summary
Dedicated housing and customer service professional with a track record in enhancing resident satisfaction and maintaining compliance in housing operations. Experienced in property inspections, leasing support, and administrative management, demonstrating strong communication and problem-solving skills while effectively supporting military families and community management.
Overview
6
6
years of professional experience
Work History
Assistant Customer Experience Manager
Fort Bliss Family Homes
Fort Bliss
09.2024 - Current
- Recognized as Assistant Customer Experience Manager of the Year for outstanding performance.
- Deliver exceptional resident experiences through responsive, professional, and positive customer interactions.
- Supported occupancy goals by implementing strategies that enhanced resident satisfaction and increased community engagement.
- Conduct move-in and move-out inspections, Change of Occupancy and Between Occupancy Inspections to ensure homes meet occupancy standards.
- Managed vacate notices with follow-up communication and conducted final inspections to ensure smooth transitions in assigned neighborhoods.
- Perform routine property inspections to identify deficiencies and coordinate corrective actions.
- Conducted on-site audits in property management software systems to ensure adherence to policies and standards.
Medical Support Assistant
Defense Health Agency
West Point
06.2022 - 12.2023
- Coordinated patient appointments and consults, ensuring optimal scheduling and resource allocation
- Monitored electronic wait lists and coordinated clinic scheduling activities
- Updated and verified patient demographics and insurance details to maintain accurate records for care delivery
- Managed preparation of encounter forms and tracked inpatient and outpatient appointments for seamless patient flow
- Communicated with physicians, case managers, and healthcare staff to coordinate patient care
- Conducted eligibility verification for patient services
- Achievement: Certificate of Achievement for Exceptional Meritorious Achievement
- Software: ALTHA, CHCS, MHS Genesis
Assistant Director / Lead Teacher
Kids Place Learning Center
Fishkill
06.2020 - 05.2022
- Provided classroom instruction and educational support for children
- Coordinated communication between staff, parents, and leadership to foster collaboration and enhance community engagement
- Assisted center director with daily administrative operations and staff management to ensure smooth functioning of the center
- Supported regulatory compliance and maintained operational standards, contributing to a safe learning environment
Education
Bachelor of Science - Human Services – Child and Family Welfare
Purdue University
01-2013
Associate Degree - Business Administration
American Intercontinental University
01-2009
Skills
- Resident Relations
- Customer Service
- Housing Operations Support
- Lease and Occupancy Support
- Property Inspections
- Compliance Monitoring
- Scheduling & Data Management
- Administrative Coordination
- Microsoft Office Suite
- Conflict resolution
- Communication Skills
Volunteer Experience
Family Readiness Group Leader, 5-101st AVN, 04/01/17, 06/01/19, Supported military families through communication, event coordination, and resource assistance., Assisted with family readiness activities and community engagement initiatives.
Timeline
Assistant Customer Experience Manager
Fort Bliss Family Homes
09.2024 - Current
Medical Support Assistant
Defense Health Agency
06.2022 - 12.2023
Assistant Director / Lead Teacher
Kids Place Learning Center
06.2020 - 05.2022
Bachelor of Science - Human Services – Child and Family Welfare
Purdue University
Associate Degree - Business Administration
American Intercontinental University