Junho Choi
Cupertino,CA
Summary
Proven leader in technical management at LG Innotek, adept in fostering teamwork and collaboration while driving significant client satisfaction improvements. Expert in problem-solving and multitasking, I've led cross-functional teams to exceed client expectations and achieve revenue growth goals through innovative solutions and effective communication. My approach has consistently enhanced product development and client retention. Technical professional with strong foundation in client relationship management and technical solutions delivery. Skilled in identifying and addressing client needs while effectively coordinating resources to achieve successful project outcomes. Renowned for fostering team collaboration and adapting to dynamic environments, displaying excellent communication and problem-solving abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Technical Account Manager/Technical Program Manager
LG Innotek USA
07.2021 - Current
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Increased client satisfaction by promptly addressing technical issues and providing tailored solutions.
- Maintained a deep understanding of industry trends, allowing for proactive adaptation to changing market conditions.
- Gathered valuable feedback from clients for continuous product development and enhancement efforts.
NPI Engineering Manager
LG Innotek
11.2018 - 06.2021
- Led cross-functional teams for successful product development, ensuring timely delivery and adherence to specifications.
- Enhanced overall team productivity with continuous training and mentoring of junior engineers.
- Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
- Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.
- Coordinated with sales and marketing teams to identify client needs and develop customized engineering solutions.
- Optimized resource allocation, effectively managing budgets and manpower for multiple simultaneous projects.
- Presented progress reports to executive leadership, demonstrating success in meeting project milestones on time and within budget constraints.
- Checked design compliance with product specifications and standards requirements.
Senior Technical Account Manager
LG Innotek
01.2013 - 10.2018
- Facilitated regular status meetings with clients, keeping them informed on project progress and updates.
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Launched new initiatives aimed at increasing overall account health and reducing churn rates.
- Developed strong relationships with key clients, leading to increased account retention and growth.
- Mentored junior team members, fostering a culture of continuous learning and development.
- Collaborated with cross-functional teams to develop tailored solutions for unique client challenges.
- Established clear lines of communication between technical teams and clients, resulting in faster issue resolution times.
PCB Process / Development Staff Engineer
LG Innotek
12.2006 - 12.2012
- Negotiated contracts with vendors strategically, securing favorable terms that contributed to cost savings for the company.
- Scoped project timelines accurately by leveraging strong analytical skills, enabling successful delivery within deadlines.
- Developed comprehensive technical documentation to support end-users in troubleshooting system issues effectively.
- Presented technical findings and recommendations to key stakeholders with clarity, supporting informed decision-making processes.
- Championed the adoption of sustainable design principles throughout projects undertaken as part of continuous efforts towards environmental preservation.
Education
Bachelor of Science - Chemical & Biochemical Engineering
Dongguk University
Seoul, South Korea02.2007
Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking Abilities
Organizational Skills
Effective Communication
Sales Presentations
Value Proposition Development
Self Motivation
Product Knowledge
Certification
LG Six Sigma, Black Belt
Additional Information
i-485 Candidate (E2 Visa Holder)
Languages
English
Korean
Timeline
Technical Account Manager/Technical Program Manager
LG Innotek USA
07.2021 - Current
NPI Engineering Manager
LG Innotek
11.2018 - 06.2021
Senior Technical Account Manager
LG Innotek
01.2013 - 10.2018
PCB Process / Development Staff Engineer
LG Innotek
12.2006 - 12.2012
Bachelor of Science - Chemical & Biochemical Engineering
Dongguk University
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