JUNIOLA MONDESTIN
Business Administration Specialist
Summary
Innovative and strategic business administration professional with over three years of experience. Solid team player with the ability to work independently with minimal supervision. Experienced in team-leadership, developing integrated campaigns as well as executing dynamic communication strategies. Adept at addressing complex issues and designing solution-based programs with varied and customizable options. Intuitive, articulate, and analytical professional able to leverage data insights and client feedback to guide decision-making and positively impact program performance. Excels in driving engagement, results, and retention by cultivating brand awareness and creating unique content designed to exceed organizational goals.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
SENIOR CUSTOMER SERVICE REPRESENTATIVE INTERN
Enterprise Holdings
06.2022 - 10.2022
- Raised our customer service score by 15% exceeding company goal by 5%
- Trained and mentored incoming interns and employees
- Resolved 200+ customer complaints weekly and on time with consistent customer satisfaction.
- Successfully assisted managers with renting over 500 cars daily.
- Created and proposed effective plan to reduce customer waiting time which contributed to an 8% increase for completely satisfied customers.
- Promoted our services to customers resulting in being top ten in sales daily.
COMPUTER LAB ASSISTANT
Montclair State University NJ
04.2021 - 10.2022
- Resolved 500+ client inquiries weekly.
- Provided technical support for faculty, staff and students by email, phone, remote, support, live chat and walk in support
- Assisted visitors with troubleshooting , hardware, and software issues as well as scheduling appointments in a timely manner.
GLOBAL STUDENT AMBASSADOR
Montclair State University NJ
02.2021 - 05.2022
- Served the international student population through student interaction, customer service, administrative tasks, and student programming
- Educated visitors about the campus life, history, traditions, and achievements of the college through conducting campus tours, supporting high school recruitment events, and supporting presidential and foundation functions.
- Assisted international students with resume and cover letter writing, as well as conducting mock interviews to prepare them with U.S. job internship applications which resulted in all six of my students receiving an internship offer in the U.S.
STUDENT ASSISTANT
Montclair State University NJ
03.2020 - 12.2021
- Responded to student inquiries, handled admission forms, and maintained student files
- Conducted academic research in the library and organized data.
- Provided administrative supports to managers.
- Prepared learning materials and assisting teachers with adapting to the technological equipments in their classrooms.
Education
Bachelor of Science - Business Administration, Marketing
Montclair State University
Montclair, NJ 09.2019 - 05.2022
Skills
Microsoft Office
Strategic sales knowledge
Administrative support
Problem-solving
French Fluency
Creole fluency
Outstanding communication skills
Teamwork and Collaboration
Analytical and Critical Thinking
Project planning and development
Customer service expert
Training and mentoring
Certification
Google Ads Display Certification (July 2022 - July 2023)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You are never too old to be what you might have been.
George Eliot
Timeline
SENIOR CUSTOMER SERVICE REPRESENTATIVE INTERN
Enterprise Holdings
06.2022 - 10.2022
COMPUTER LAB ASSISTANT
Montclair State University NJ
04.2021 - 10.2022
GLOBAL STUDENT AMBASSADOR
Montclair State University NJ
02.2021 - 05.2022
STUDENT ASSISTANT
Montclair State University NJ
03.2020 - 12.2021
Bachelor of Science - Business Administration, Marketing
Montclair State University
09.2019 - 05.2022