Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Interests
Timeline
Generic

Junior Joanis

Lockhart,Texas

Summary

Motivated and versatile IT professional with a solid background in cloud computing, customer service, and technical support. Currently pursuing a Cloud Computing degree at Western Governors University with certifications in CompTIA A+, Google IT Support, Linux Essentials, AWS, Data Analytics, and Customer Service Management. Demonstrated leadership in fast-paced settings such as Amazon and Walmart, with expertise in team training, operations management, and top-tier support provision.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Leader / Trainer / RME, Robotics Tech

Amazon
01.2022 - 01.2023
  • Led warehouse teams, developed training modules, and mentored new hires.
  • Worked with RME (Reliability Maintenance Engineering) for robotics troubleshooting and maintenance.
  • Supported cross-functional operations to optimize efficiency and uptime.

Assistant Manager / Customer Service Support

Walmart
01.2013 - 01.2019
  • Managed daily operations and supervised team members in retail and customer support environments.
  • Provided escalated support, issue resolution, and customer satisfaction strategies.
  • Trained and supported team members on customer service best practices.

Education

Bachelor of Science - Cloud Computing

Western Governors University – Online
Online
12.2026

Skills

  • Cloud platform proficiency: AWS and Google Cloud
  • OS: Windows, Linux (Essentials)
  • Support Tools: ServiceNow, Zendesk (or similar)
  • Analytics Tools: Excel, SQL basics
  • Soft Skills: Leadership, Customer Support, Team Training
  • Comptia Network certification
  • Data Analyst certification
  • Cyber Security Awareness certification
  • Google IT Support Specialist certification
  • Comptia A Certification

Certification

  • CompTIA A+
  • Google IT Support Certificate
  • Linux Essentials
  • AWS Cloud (Practitioner or equivalent)
  • Data Analytics Certificate
  • Customer Service Management Certificate

LANGUAGES

Spanish
French
Creole
English

Interests

  • Participating in cultural exchange programs and homestays
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Outdoor Recreation

Timeline

Leader / Trainer / RME, Robotics Tech

Amazon
01.2022 - 01.2023

Assistant Manager / Customer Service Support

Walmart
01.2013 - 01.2019

Bachelor of Science - Cloud Computing

Western Governors University – Online

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