JUNIOR JOSEPH
Lake Worth,FL
Summary
Experienced Head of Operations with expertise in streamlining processes and implementing strategies that drive business growth. Demonstrates strengths in strategic planning, team leadership, and problem-solving. Past roles have led to enhanced efficiency and significant cost reductions.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Operation Manager
Affinity Waste Solutions
Oviedo, FL
01.2018 - Current
- Long term design to foster ingenuity that further the company's goals
- Conveying with senior officials about shifting company priorities and projects
- Recognizing growth opportunities to enlarge or switch course to take advantage of the market
- Collect and relate information, resolve discrepancies, and make strategic recommendations
- Deliver relevant reports to senior management in a timely efficient manner.
Financial Aid Officer
Purdue Global
Fort Lauderdale, FL
01.2018 - 01.2019
- Completed loan aggregate, satisfactory academic progress, and FAFSA verification reviews to ensure compliance and support student funding eligibility.
- Checked students' NSLDS status to confirm there were no overpayment aggregate limit overage or loan defaults.
- Notified multiple departments of daily imported files and IRS data to maintain accurate records and facilitate timely processing.
- Provide administration support for financial operations on projects
- Promoted to special account that deals with military personnel
Sales Associate
Education First
Fort Lauderdale, FL
01.2015 - 01.2018
- Provided exceptional customer service while answering customer calls and inquiries.
- Resolved customer concerns and complaints, contributing to overall customer satisfaction.
- Accurately and efficiently assembled customer orders to ensure top level service.
- Guided customers in exploring career paths, enhancing their engagement with services.
- Compiled hourly reports on sales figures and customer activity, providing management with insights for productivity measurement.
Education
Bachelor of Science - Management Information Systems
Florida Atlantic University
Boca Raton, FL 08.2014 - 05.2018
Skills
- Business Development
- Outside Sales
- Account Management
- Territory Management
- Relationship Building
- Lead Generation
- Consultative Selling
- Contract Negotiation
- Customer Relationship Management (CRM)
- Sales Pipeline Management
- Operational management
- Process optimization
- Team leadership
- Operational efficiency
Timeline
Operation Manager
Affinity Waste Solutions
01.2018 - Current
Financial Aid Officer
Purdue Global
01.2018 - 01.2019
Sales Associate
Education First
01.2015 - 01.2018
Bachelor of Science - Management Information Systems
Florida Atlantic University
08.2014 - 05.2018