Junior Salgado
Sarasota
Summary
Dynamic customer service professional with a proven track record at Men's Wearhouse, excelling in relationship building and sales closing. Bilingual in Spanish and English, I leverage active listening and problem-solving skills to enhance customer experiences and drive repeat business. Committed to delivering exceptional service and resolving conflicts effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Consultant
Mens Wearhouse
03.2021 - 03.2025
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Employed prescribed sales processes to cultivate strong customer relationships.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier, Cook, and Dishwasher
Five Guys
11.2020 - 03.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Communicated closely with managers and co-workers to fully understand special orders for customers (that mainly had allergies to certain ingredients).
Education
High School Diploma -
Sarasota High School
2155 Bahia Vista Street06-2021
Skills
- Fully fluent and Bilingual in Both Spanish and English , and able to translate if needed
- Problem-solving
- Calm demeanor in rough situations
- Conflict mediation
- Active listening
- Positive-energy uplifting attitude
- Sales expertise
- Sales closing
- Service upselling
- Prioritization
Languages
Spanish
Native or Bilingual
Interests
- Cooking
- Graphic Design
- Crafting and DIY Projects
- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- I have a passion for photography and editing photos
- Drawing and Painting
Timeline
Customer Service Consultant
Mens Wearhouse
03.2021 - 03.2025
Cashier, Cook, and Dishwasher
Five Guys
11.2020 - 03.2021
High School Diploma -
Sarasota High School
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