Work Type
Full TimePart TimeContract WorkLocation Preference
HybridOn-SiteRemoteLocation: Indianapolis, IN, US
Open to relocation: Yes
Open To Work
Junise cadet
Indianapolis,IN
Work Preference
Summary
Developed strong organizational and communication skills within fast-paced relocation environment, looking to transition into new field. Demonstrated ability to manage logistics and coordinate tasks effectively. Able to adapt and apply these skills to ensure smooth transitions and positive outcomes in any professional setting.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relocation Coordinator
Reindeer Logistics
Indianapolis, Indiana
05.2025 - Current
- Collaborated with other departments within the organization to ensure compliance with corporate policies related to relocation activities.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Organized and maintained order documentation.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Enhanced customer satisfaction by providing timely updates on relocation progress regularly.
- Conducted post-move follow-ups with clients to gauge satisfaction levels and identify areas for improvement in future services offered by the company.
- Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
- Arranged delivery or storage of goods at destinations.
- Negotiated with carriers to secure best possible rates.
- Utilized tracking systems to provide real-time updates on shipment statuses.
Senior Claims Adjudicator
Department of Labor
Dover, DE
10.2022 - 02.2025
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Communicated with claimants to clarify information and resolve issues promptly.
- Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
- Conducted interviews with involved claims parties and witnesses to gather detailed information and arrange investigations.
- Participated in cross-functional projects aimed at improving overall department efficiency and effectiveness in handling unemployment claims matters.
- Expedited claim approvals by effectively prioritizing workload and managing deadlines.
- Maintained organized claim files, ensuring all documentation was easily accessible.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
Call Center Agent
Bally's Hotel & Casino
Dover, DE
06.2022 - 01.2023
- Collaborated with other departments within the organization to ensure compliance with corporate policies related to relocation activities.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Conducted post-move follow-ups with clients to gauge satisfaction levels and identify areas for improvement in future services offered by the company.
- Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
- Arranged delivery or storage of goods at destinations.
- Negotiated with carriers to secure best possible rates.
Education
Certified - Dental Assisting
Polytech Adult Education
Dover, DE08.2022
High School Diploma -
Early College High School At Delaware State University
Dover, DE05.2021
No Degree - Project Management
Google (Coursera )
Indianapolis, IN06.2026
Skills
Fluent in Haitian Creole
Call center operations
Data gathering
Proficient in computer applications
Client relationship building
Customer service skills
Problem-solving abilities
Team collaboration
Adaptability and flexibility
Conflict resolution
People skills
Good work ethic
Documentation review
Report writing
Strong interpersonal and communication skills
Microsoft Office
Efficient learner
Customer relationship management
Advanced Excel skills
Spreadsheet management
Certification
- Registered Dental Assistant (RDA)
- CPR certified by american heart association
Languages
French
Professional
Hatian creole
Native/ Bilingual
Timeline
Relocation Coordinator
Reindeer Logistics
05.2025 - Current
Senior Claims Adjudicator
Department of Labor
10.2022 - 02.2025
Call Center Agent
Bally's Hotel & Casino
06.2022 - 01.2023
High School Diploma -
Early College High School At Delaware State University
Certified - Dental Assisting
Polytech Adult Education
No Degree - Project Management
Google (Coursera )