Junita Clark
Customer service
McDonough,Ga
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
12
12
years of professional experience
Work History
Receptionist
HR Block
2023.01 - 2023.06
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Data Entry Specialist
Alight Solutions
2022.07 - 2023.01
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Verification Specialist
McKesson
2019.11 - 2020.06
- Verified client information by analyzing existing evidence on file.
- Determined appropriateness of payers to protect organization and minimize risk.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Customer Service, AT&T
2014.07 - 2016.03
- Answer customers' questions, Take call with technical support, Make customer purchases, Make payments and solve customer problems
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Guard, Universal Protection
2014.04 - 2014.06
- Patrol, or monitor premises, Answer alarms and investigate disturbances, Drive or guard armored vehicle
- Apply appropriate physical restraint, Authorize entry or exit of individuals, Enforce laws, ordinances, or regulations, Manage detailed records, Recognize public safety hazards, Use firearms, Warn persons of rule infractions or violations and Transport passengers or cargo
Security Guard
Houston Harris Division Patrol
2012.06 - 2013.04
- Guard, patrol, or monitor premises, Answer alarms and investigate disturbances, Drive or guard armored vehicle, Apply appropriate physical restraint, Authorize entry or exit of individuals, Enforce laws, ordinances, or regulations, Manage detailed records, Recognize public safety hazards, Use firearms, Warn persons of rule infractions or violations and Transport passengers or cargo
Passenger Attendant
Huntleigh
2011.05 - 2012.01
- Confer with customers, Keep records of customer interactions, Resolve customers' service or billing complaints and Solicit sale of new or additional services
Education
G.E.D - desktop and security
Turner Job Corps Center - Albany
Albany, GA05.2005
Skills
- Database Administration
- Customer and Client Relations
- Customer Service
- Time Management
- Customer Support
- Call Controlling
- Written and Oral Communications
- Microsoft Excel
- Production Quotas
- Customer Service and Assistance
- Creating Accounts
- PC Proficiency
- Telephone Skills
- Mail Handling
- Verbal and Written Communication
- Office Equipment Operation
- Process Payments
- Document Control
- Sorting and Labeling
- Multi-Line Telephone Systems
- Microsoft Windows
- Data Inputting
- Microsoft Outlook
- Strategic Planning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Receptionist
HR Block
2023.01 - 2023.06
Data Entry Specialist
Alight Solutions
2022.07 - 2023.01
Verification Specialist
McKesson
2019.11 - 2020.06
Customer Service Representative
Customer Service, AT&T
2014.07 - 2016.03
Guard, Universal Protection
2014.04 - 2014.06
Security Guard
Houston Harris Division Patrol
2012.06 - 2013.04
Passenger Attendant
Huntleigh
2011.05 - 2012.01
G.E.D - desktop and security
Turner Job Corps Center - Albany