Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Juriah Lewis

Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the telecommunications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

Enterprise Client Service Rep, Rep

Spectrum
03.2020 - Current
  • Effectively communicated with customers about account changes, new products or services and potential upgrades.
  • Increase efficiency by remaining current and knowledgeable on every aspect of our products, services and systems
  • Responded to customer requests for products, services and company information.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

Spectrum Business Tech Support Rep

Charter Communications, Spectrum
08.2018 - 08.2019
  • Provided basic technical support resolving issues for clients on variety of company products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs..
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Spectrum Residential Support

Charter Communications, Spectrum
07.2016 - 08.2018
  • Educating customers about service options and upselling to increase the value of their investment
  • Providing professional assistance with concerns regarding billing and issues regarding service functionality.
  • Responded to customer requests for products, services and company information.

Health Insurance Customer Service Rep

BlueCross BlueShield
10.2015 - 07.2016
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Submitted claims to facilitate claims process for policyholders.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.

Education

Middletown High School
Middletown, NY
01.2011 - 01.2012

Arts

Olympic High School
01.2013 - 01.2015

Psychology

Central Piedmont Community College
01.2017 - 01.2018

Skills

    Account management

Systems and software programs

Problem solving strength

Account development

Records management

Certification

Saleforce.com

Timeline

Business Administration Specialist Salesforce Trailhead Super Badge

01-2022

Lightning Experience Specialist Trailhead Super Badge

01-2022

Enterprise Client Service Rep, Rep

Spectrum
03.2020 - Current

Spectrum Business Tech Support Rep

Charter Communications, Spectrum
08.2018 - 08.2019

Saleforce.com

08-2018

Psychology

Central Piedmont Community College
01.2017 - 01.2018

Spectrum Residential Support

Charter Communications, Spectrum
07.2016 - 08.2018

Health Insurance Customer Service Rep

BlueCross BlueShield
10.2015 - 07.2016

Arts

Olympic High School
01.2013 - 01.2015

Middletown High School
01.2011 - 01.2012
Juriah Lewis