JURIKAS MCDOW
Charlotte,NC
Summary
Motivated Army Veteran with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
Sales and Marketing Agent
Allstate
05.2022 - Current
- Constructed and shared presentations for multiple groups of potential customers up to 200 individuals to increase interest in Allstate insurance products and services.
- Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
- Planned and implemented advertising campaigns.
- Developed and executed social media, in person events promotions to boost visibility and drive business.
- Achieved sales goals using persuasive selling methods.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Quoted prices, credit terms and other bid specifications.
- Developed, maintained and utilized diverse client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Insurance Agent
USAA
01.2021 - 04.2022
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Obtained underwriting approval by completing application for coverage.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Monitored customer feedback and identified areas of improvement.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
Army Officer
United States Army
06.2012 - 05.2021
- Proved successful working within tight deadlines and fast-paced environment.
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Adhered to strict protocols and followed orders while conducting operational missions.
- Trained personnel to improve performance and attain mission-ready status.
- Developed and maintained positive relationships with staff in unit and in other units.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
- Supervised work of junior officers, evaluated performance and produced detailed reports.
- Coordinated activities of subordinate personnel to support mission success.
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Risk-assessed environments and implemented appropriate security measures.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in small arms, anti-armor and indirect fire weapons.
Education
Bachelor of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, CO06.2024
High School Diploma -
Garinger High School
Charlotte, NC06.2012
Skills
- Time Management, Planning, and Prioritization
- Multitasking
- Asset Protection Expertise
- Critical Thinking and Decision Making
- Analytical and Logical Deduction
- Technical and Diagnostic Proficiency
- Independent Problem Solving
- Working Relationships- Interpersonal and Collaboration Skills
- Conflict Resolution
- Written and Verbal Communication Skills
- Comprehension and Recall
- Emergency Preparedness
- Data Protection
- Consultative Selling Techniques
- Persuasive Negotiations
Certification
- CSP - Certified Sales Professional
- Licensed Property and Casualty Insurance Agent- 3 years
- First Aid/CPR Certified
Timeline
Sales and Marketing Agent
Allstate
05.2022 - Current
Insurance Agent
USAA
01.2021 - 04.2022
Army Officer
United States Army
06.2012 - 05.2021
Bachelor of Science - Business Administration And Management
Colorado Technical University
High School Diploma -
Garinger High School
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