Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juris Burgos Medina

Dallas,Texas

Summary

Detail-oriented Customer Service Representative with strong team supervision and organizational skills. Experienced in resolving customer inquiries and improving service delivery processes. Committed to enhancing team performance and efficiency through effective training and collaboration.

Overview

2
2
years of professional experience

Work History

Customer Service Representative Supervisor

PLS Check Cashing
Dallas, TX
06.2024 - 09.2025
  • Supervised team of customer service representatives to ensure quality support.
  • Resolved customer inquiries and complaints efficiently.
  • Trained new staff on company policies and customer interaction protocols.
  • Monitored team performance to identify areas for improvement.
  • Collaborated with management to enhance service delivery processes.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Representante De Ventas

Boost Mobile
Dallas
02.2024 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education

High School Diploma - Informatica

Instituto Evangélico Las Naciones
Atlántida, Honduras
12.2019

Skills

  • Customer service
  • Team supervision
  • Organizational skills
  • Complaint resolution
  • Process improvement
  • Training new staff
  • Performance monitoring
  • Record maintenance
  • Mail management
  • Regulatory compliance

Timeline

Customer Service Representative Supervisor

PLS Check Cashing
06.2024 - 09.2025

Representante De Ventas

Boost Mobile
02.2024 - 06.2024

High School Diploma - Informatica

Instituto Evangélico Las Naciones
Juris Burgos Medina