Detail-oriented Customer Service Representative with strong team supervision and organizational skills. Experienced in resolving customer inquiries and improving service delivery processes. Committed to enhancing team performance and efficiency through effective training and collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative Supervisor
PLS Check Cashing
Dallas, TX
06.2024 - 09.2025
Supervised team of customer service representatives to ensure quality support.
Resolved customer inquiries and complaints efficiently.
Trained new staff on company policies and customer interaction protocols.
Monitored team performance to identify areas for improvement.
Collaborated with management to enhance service delivery processes.
Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Representante De Ventas
Boost Mobile
Dallas
02.2024 - 06.2024
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Customer Service Representative Supervisor at LYNX Services, a Solera CompanyCustomer Service Representative Supervisor at LYNX Services, a Solera Company