Jurisa Lisi
Mercerville
Summary
As an Agency Service Representative, I manage the full application processing lifecycle while providing exceptional customer service and administrative support. Responsibilities include communicating with applicants to answer questions, resolve issues, and provide guidance throughout the application process. I process and update applications within Salesforce, upload and manage academic transcripts and supporting documentation through AWS, monitor pending requirements, verify applicant information, and maintain accurate records. Additionally, I perform data analysis, track application statuses, locate and retrieve records within company systems, ensure data integrity, and assist with troubleshooting system-related issues to support efficient workflow operations and timely application completion.
Professional real estate expert with solid foundation in property sales and client management. Known for delivering high-impact results through effective market strategies and negotiation tactics. Reliable team player with focus on collaboration and adaptability to meet evolving market demands.
Overview
8
8
years of professional experience
Work History
Licensed Realtor
Century 21
Cream Ridge, NJ
02.2026 - Current
- Guided clients through property transactions, ensuring compliance with local regulations and industry standards.
- Developed comprehensive marketing strategies to promote listings across multiple platforms, enhancing visibility and engagement.
- Negotiated contracts between buyers and sellers, achieving favorable terms while maintaining strong professional relationships.
- Conducted thorough market analysis to provide clients with accurate pricing strategies and investment insights.
- Facilitated open houses and property showings, effectively highlighting key features to potential buyers.
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Agency Services Representative Bilingual Spanish II
State of New Jersey Department of Education Office of Recruitment, Preparation, and certification
Trenton, NJ
10.2023 - Current
- Overview: I perform technical duties involving the review, processing, data entry or recording, and issuance of documents by applicable laws, regulations, policies, and procedures. I provide information to customers regarding department/agency programs and services and the requirements of licensure, certification, and other authorizations. I also answer questions, explain rules, regulations, policies, and procedures, clarify forms, provide instruction and direction in the completion of applications, and resolve issues and problems, all of which are in English and Spanish.
- Analyzed system performance, identifying issues and recommending solutions to enhance operational efficiency.
- Participated in technology integration projects, coordinating resources and timelines to ensure successful implementation of new systems.
- Conducted training sessions on system features and functionalities to improve user adoption across departments.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
Agency Services Representative 1
State of New Jersey Department of Education Office of Recruitment, Preparation, and certification
Trenton, NJ
06.2022 - 10.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on systems and best practices, fostering a collaborative environment.
- Streamlined complaint resolution process, reducing response time and improving service quality.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Led initiatives to enhance customer engagement strategies, resulting in improved retention rates.
- Developed and maintained comprehensive knowledge base for troubleshooting common issues effectively.
- Coordinated with cross-functional teams to ensure alignment on customer service goals and standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service
Fiori’s Flowers
Trenton, NJ
04.2021 - 06.2022
- Designed and arranged floral displays for various events, ensuring aesthetic appeal and customer satisfaction.
- Managed inventory of flowers and supplies, optimizing stock levels to reduce waste and improve efficiency.
- Collaborated with clients to understand their vision, providing personalized recommendations for floral arrangements.
- Trained junior staff on flower care techniques, enhancing team knowledge and service quality.
- Developed creative marketing strategies to promote seasonal collections, increasing customer engagement and sales.
- Oversaw daily operations, coordinating workflows to ensure timely order fulfillment during peak seasons.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
Cashier/ Retail Sales /Customer Service
Burlington Stores
Levittown, PA
11.2020 - 04.2021
- Overview: Cashier duties, accurately and efficiently ringing on the register, processing layaways, returns, and exchanges, performing other tasks as assigned by the manager from time to time.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at shift end.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and best practices.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented strategies to enhance checkout speed and reduce wait times for customers.
- Led initiatives to improve customer satisfaction through personalized service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Teacher's Assistant
Open English
Tres De Febrero, Buenos Aires
12.2018 - 11.2020
- Overview: I also worked as a part-time English teacher on a local Open English website where I tutored kids, teenagers, and a few adults from Argentina, in which I prepared lesson plans and educated students at all levels, assigning homework, grading tests, and documenting progress.
- Assisted teachers in lesson planning and classroom management to enhance student learning experiences.
- Supported diverse students with individualized instruction and resources to promote academic success.
- Monitored student progress, providing feedback and encouragement to improve performance and confidence.
- Evaluated student needs, adapting approaches to ensure inclusivity and accessibility in the learning process.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
Education
High school diploma - Social Sciences
Instituto Cristo rey
Argentina, Buenos Aires12-2018
Skills
- Planning and organizing
- Excellent communication
- Flexible
- Quick thinker
- Adaptability
- Problem solving
- Strong work ethic
- Data entry
- Records maintenance
- Call center operations
- Clerical support
- Strong communication skills
- Leasing and sales
- Contract negotiation
- Property management
- Technological proficiency
LANGUAGES
Spanish- Native Speaker.
Timeline
Licensed Realtor
Century 21
02.2026 - Current
Agency Services Representative Bilingual Spanish II
State of New Jersey Department of Education Office of Recruitment, Preparation, and certification
10.2023 - Current
Agency Services Representative 1
State of New Jersey Department of Education Office of Recruitment, Preparation, and certification
06.2022 - 10.2023
Customer Service
Fiori’s Flowers
04.2021 - 06.2022
Cashier/ Retail Sales /Customer Service
Burlington Stores
11.2020 - 04.2021
Teacher's Assistant
Open English
12.2018 - 11.2020
High school diploma - Social Sciences
Instituto Cristo rey