Shanese O. Williams
Licensed Realtor
Summary
Detailed-oriented Captain bringing 20 years of law enforcement experience from the New York City Department of Correction. Technically astute and decisive with good problem-solving and organizational skills. Dynamic leader in a career transition as a REALTOR with success serving and coaching clients through real estate transactions. Highly proficient in building lasting relationships with key decision makers, clients and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Committed to customer service excellence.
Overview
24
24
years of professional experience
Work History
Licensed Realtor
Exp Realty
12.2019 - Current
- Advise and inform prospective clients on current market activities and conditions. Serve as a local real estate expert, advising customers on market dynamics and home prices. Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments. always serving never selling
- Managed real estate transactions from initiation to closing, negotiated contracts, educated sellers and buyers about legal disclosures. Established positive flow of communication with clients, banks and attorneys to foster seamless property transactions.
- Liaised between buyers, sellers and service contractors to coordinate home inspections and appraisals.
Analyzed market statistics to identify trends and evaluate current property listings. Researched and determined competitive market price for sellers. Counseled new buyers to enhance sales opportunities. - Consistently resolve client concerns related to buyer and seller purchases to maintain high satisfaction ratings. 5 star google reviews.
Tour Commander
New York City Department of Corrections
04.2016 - 04.2019
- Managed (50) Correction Officers and (2-4) Captains per tour
- Oversaw and scheduled headcounts to verify the presence of prisoners.
- Monitored fiscal protocols to ensure all staff followed the facility budget.
- Conducted daily briefings at roll call to pass on pertinent information to oncoming staff. Briefed superiors of incidents and misconduct, along with recommended disciplinary actions.
- Assigned and monitored training needs of subordinate staff members to ensure fitness for duty, in addition to closing knowledge and performance gaps.
- Responded to security conflicts and diffused hostile situations with effective negotiation techniques. Supervised maintenance of tactical plans and equipment while monitoring personnel, improving overall preparedness for emergencies. Communicated information regarding security, safety and facility operations to the chain of command.
Programs Captain
New York City Corrections Department
09.2011 - 04.2016
- Ensured program services for daily living to an inmate population of (1,100)
- Supervised the day-to-day operation of (30) civilian staff members who provided transitional services that aided in the reduction of recidivism. Twenty-three (23) uniformed staff members who provided care, custody and control to the population, as well as maintained the integrity of all inmate services and activities.
- Successfully implemented motivational activities and enhanced services to the inmate population which reduced idleness and promoted quality behavior from the inmate population to reduce facility violence.
- Facilitated reductions in inmate disturbances and incidents by [80]% to increase facility safety.
Correction Officer
New York City Corrections Department
04.1999 - 09.2011
- Maintained care, custody and control of 60 inmates per housing unit when assigned.
- Maintained appropriate control, security and well-being over those detained. Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Classified inmates according to penal law codes upon incarceration, for housing and job assignments. Verified warrants, conducted searches and fingerprinted inmates.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
Education
A.A.S - Human Services
New York City Technical College
Skills
- Conduct Standards
- Discipline and Focus
- Supervision & Leadership
- Team Management
- Planning & Organizing
- Problem Resolution
- Conflict Resolution
- Marketing and advertising
- Contract Negotiation
- Comparative market analysis
- Market monitoring
- Notary Public
- Works well independently
- House showings
- Strong organizational skills
- Sales closing
- Active New York Real Estate License
- Client-oriented
- MLS expert
- Excellent teamwork
References
Professional References:
Available upon request.
Accomplishments
- Recognized as Employee of the month (February 2012-2013) for outstanding performance and team contributions.
- Executive Board Member of the Fraternal Order of Police (Rikers Island Lodge)
- New York Real Estate Licensee (December 2019)
- New York Notary Public (November 2020) Member of National Notary Association
- Member of National Association of REALTORS
- Member of New York State Association of REALTORS
- Consistently maintained high customer satisfaction ratings. 5 star reviews on goggle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Licensed Realtor
Exp Realty
12.2019 - Current
Tour Commander
New York City Department of Corrections
04.2016 - 04.2019
Programs Captain
New York City Corrections Department
09.2011 - 04.2016
Correction Officer
New York City Corrections Department
04.1999 - 09.2011
A.A.S - Human Services
New York City Technical College
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