Jurnee Edwards
OVILLA
Summary
Compassionate and detail-oriented healthcare-focused professional with strong experience in resident support, customer service, and crisis response. Proven ability to communicate effectively, manage high-pressure situations, and provide high-quality care and service. Seeking to leverage clinical interest and hands-on experience into a Patient Care Technician or healthcare support role.
Overview
4
4
years of professional experience
Work History
Resident Assistant
East Texas A&M University
08.2024 - Current
- Supported and supervised residents, fostering a safe and structured living environment
- Addressed health, safety, and wellness concerns with professionalism and urgency, enhancing resident trust
- De-escalate conflicts and manage crisis situations while maintaining a calm demeanor
- Educated residents on wellness practices and campus resources, promoting healthier lifestyle choices
- Document incidents and communicate effectively with supervisors
Customer Service Representative
City of Dallas Parks and Recreation
Dallas
06.2022 - Current
- Delivered high-quality service by assisting guests with inquiries, admissions, and transactions, enhancing overall guest experience
- Supported high-volume operations while maintaining professionalism and efficiency, ensuring smooth workflow during peak times
- Maintain accuracy in cash handling and daily reporting
- Build positive relationships with diverse populations, strengthening communication skills essential for patient interaction
Education
Bachelor of Science - Biology
Texas A&M University–Commerce
Commerce, Tx05-2026
High School Diploma -
Red Oak High School
Red Oak, Tx05-2022
Skills
- Customer service and patient relations
- Strong communication and interpersonal skills
- Team collaboration and adaptability
- Conflict resolution
- Leader
- Electronic documentation and attention to detail
- Organized
- Fast Learner
Affiliations
- National Society of Black Women in Medicine, 08/01/25, 05/01/26
- Active member of National Society of Black Women in Medicine, participating in professional development and networking events
- Engaged in workshops and meetings focused on healthcare careers, leadership, and mentorship
- Collaborated with peers to support community outreach and promote diversity in medicine
References
- Shuan Edwards, Vice President of Finance, G 2 Inc., 214-226-2923
- Billisha Rice, Director of Early Childhood After School Programs - Grand Prairie ISD, 972-824-4070
- Taylor, Director of Resident Assistant - Texas A&M - Commerce
Leadership Experience
- President, Alpha Kappa Alpha Sorority, Inc., Commerce, TX, 11/01/25, 05/01/26, Lead organizational initiatives, promoting accountability, teamwork, and service, Coordinate meetings, events, and community-focused programs, Strengthen leadership, organization, and communication skills
- Resident Assistant, Residential Living and Learning, East Texas A&M University, Commerce, TX, 08/01/24, Present, Led and supported residents to create a safe, inclusive community, Planned programs that encouraged student engagement and connection, Resolved conflicts and enforced policies using strong communication skills
Timeline
Resident Assistant
East Texas A&M University
08.2024 - Current
Customer Service Representative
City of Dallas Parks and Recreation
06.2022 - Current
Bachelor of Science - Biology
Texas A&M University–Commerce
High School Diploma -
Red Oak High School